Fitness Equipment Service Technician

Benefits / Perks

• Work attire paid for by the company
• Paid training
• Potential performance-based compensation opportunities
• Climate-controlled work environment
• Growth and advancement opportunities
• Year-round work

Company Overview

Fitness Machine Technicians is a leader in residential and commercial exercise equipment service. We are the only national franchise exercise equipment repair brand in the US, providing us with a distinct competitive advantage over other repair companies.

We also have franchises in Canada.

We are committed to delivering the most reliable service / repair and preventive maintenance services. Prompt customer service and constant customer communication is the key to our success.

We strive for professional, friendly, and accurate service at all times.

Job Summary

Fitness Machine Technicians is looking for a technician to perform both repair and preventive maintenance services for residential and commercial customers.

If you are a go-getter this is the job for you! Must be awesome at customer service and quality control.

Responsibilities

Follow prescribed schedule and travel to customer locations, communicating status with customers and management.

• Research and maintain familiarity with customer equipment to be serviced as needed, utilizing all available resources, including manufacturers' training, documentation, and technical support, consultation with team members, and other reputable sources
• Identify and maintain a safe, clean, and organized work area at customer site.
• Utilize standard hand tools, as well as any applicable specialized industry tools, researching their proper usage when needed
• Install and / or de-install equipment per manufacturer instructions and customer specifications
• Identify and diagnose reported and unreported issues with equipment, identify any parts or repair services needed, and make recommendations to remediate and restore full functionality
• Clearly document and communicate findings with customers and management, both verbally and through the use of service management software.
• Accept customer payments, and securely manage transfer to management
• Communicate any health and / or safety concerns / violations immediately to management.
• Maintain consistent cleanliness and organization of vehicle, and manage inventory of tools, parts, and supplies to facilitate operational efficiency
• Perform other related duties as assigned.

Qualifications

• Mechanical and electrical aptitude and experience working with hand tools required
• Comprehension and articulation of technical and mechanical documents and concepts
• Experience repairing fitness equipment is a plus but not necessary. Additional training is provided as needed.
• Positive attitude, professional appearance, and ability to communicate clearly and professionally with customers and colleagues
• Ability to manipulate or lift awkward or heavy equipment up to 100 pounds
• Ability to use a phone / tablet for scheduling and job reports
• Daily local travel required
• Valid Driver's License and clean driving record
• A self-starter with problem-solving skills
• Ability to work independently and plan, organize, and manage a variety of tasks
• Applicants must be able to pass a background check
• High School diploma or equivalent
30+ days ago