Practice Coordinator 2

Job Title : Practice Coordinator 2 Department Name : UCSF San Mateo Specialty Clinic

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

Job Summary :

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education.

Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

The Practice Coordinator 2 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.

S / he provides support to all functions of the administrative teams including but not limited to : CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC 2 is responsible for the maintenance of all routine clerical operations and communications. S / he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times.

The PC2 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S / he is a self-reliant individual who synthesizes his / her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his / her daily activities.

The PC 2 adheres to AIDET & Living PRIDE standards.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.

The PC 2 is required to work at any UCSF campus as needed and scheduled.

Required Qualifications :

High School graduate or equivalent with four years related experience; or college degree and 6 months related experience;

or equivalent combination of education and experience.

• Successfully passes fingerprinting protocol and is approved to be a cash collector; if applicable.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.

e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.

• Ability to analyze situations, prioritize tasks, and develop solutions and make recommendations.
• Ability to work with minimal supervision.
• Ability to use good judgment and work independently, at times under the pressure of deadlines.
• Excellent customer service and communication / interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative / office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Within six months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee.

Preferred Qualifications :

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas : patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.

License / Certification : No

Position Type : Full Time

Employee Class : Career

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