Senior Operations Manager

JOB DESCRIPTION

Senior Operations Manager, Front Half Nights / Newark NJ Hello Fresh

We are looking to add a Senior Operations Manager to our team in Newark, NJ! As Senior Operations Manager, you will take a hands-on approach and deliver strategic operational leadership across all aspects of production and fulfillment.

We're searching for a visionary leader who is excited to build something awesome and share it with the world!

You will...

• Provide cross-functional leadership from the front lines and immerse yourself in the trenches to optimize productivity, promote growth, encourage innovation ideas, and create an excellent culture
• Map out, drive and continuously improve the day-to-day operations in a hyper-growth environment, effectively engaging, motivating and directing the team to ensure on-time and accurate delivery of customer orders
• Manage dynamic and cross functional teams to better assess the daily operations of Production, Planning and Fulfillment teams while continuously driving and delivering results against established company criteria and key performance indicators
• Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance while meeting operational goals and continuously improving production.
• Insure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Drive a customer-focused environment committed to delivering the highest quality product to our customers
• Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements
• Conduct presentations and formal training programs to enhance team communication and employee engagement
• Continually coach, teach and develop team optics to increase core knowledge to create better quality standards
• Be a change agent and champion a culture dedicated to driving continuous improvement when it comes to Safety, Quality, Cost, and Delivery, while growing and expanding capabilities that meet warehouse mandatory requirements

You are...

Bold : you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risks

Entrepreneurial Spirit : you have vision, passion and imagination; you are not afraid to ask what if’ and constantly challenge the status quo

• Versatile : you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical : data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented : you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic : you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused : slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

You Have......

• Bachelor’s degree with 5+ years managing fulfillment & production operations in food, beverage, or perishables manufacturing or distribution
• Proven success managing teams of 200+ employees in a hyper-growth organization - our culture is a critical part of our success, and you need to help drive it
• Comprehensive background in Production, Shipping, Receiving, and Warehousing
• Inventory control management with background in building / improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Demonstrated ability to develop policies and procedures that help mitigate inventory discrepancies
• Effective project management skills, well-versed in Lean Manufacturing / Continuous Improvement (Six Sigma, APICS, Kaizen certification preferred)
• Bilingual in Spanish / English strongly preferred
• Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)
• Ability to work weekends, nights and holidays

You’ll get

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Every plate, and Factor )
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.