Host / Hostess

POSITION PURPOSE :

Supervises and coordinates activities of dining room personnel to provide fast and courteous service to patrons by performing the following duties.

ESSENTIAL FUNCTIONS :

• Schedules dining reservations and arranges parties or special services for diners.
• Greets guests (using established script), escorts them to tables, and provides menus.
• Adjusts complaints of customers and alerts supervisor of any problems not able to handle.
• Have a working knowledge of the dining room layout, table numbers, stations and servers working during your shift.
• Must be familiar enough with the menu to answer any questions the customers may have and should inform guests of any specials at time of seating.
• Answers telephone using the properly established telephone script.
• Takes room service orders when needed and upsells during the transaction.
• Prepares beverages and expedites food orders.
• Insure that upon entering the restaurant the customer is greeted within 10 seconds of entering.
• Assist in insuring the beverage service is provided within 3 minutes of seating

SPECIFIC JOB KNOWLEDGE,SKILLS AND ABILITIES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

QUALIFICATION STANDARDS :

Education :

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Experience :

One to three months related experience and / or training.

Work Schedule :

Must be flexible and with availability on Sunday’s a must