Senior Knowledge Analyst - Travel Technology

WHAT YOU'LL DO

As a Senior Knowledge Analyst (SKA) in a Client Focused role within BCG's Travel, Cities and Infrastructure Practice Area, you will work in a growing global team, delivering value to clients via individual expertise and / or institutionalized knowledge assets (products, tools, data, workshops, frameworks, surveys, domain-specific data and related expertise, etc.

You will contribute on cases and proposals by providing relevant analysis and insights and help case teams create strong impact for the client.

While contributing to client cases, workshops, and proposals, occasional travel to serve clients onsite during staffing assignments is expected to understand client requirements and design / develop solutions.

Ready to make your application Please do read through the description at least once before clicking on Apply.

You will support commercialization efforts for the topic / sector you are working in, in conjunction with business leaders, through contributing analysis and insights to proposals, client workshops, and marketing materials.

Additionally, as a Senior Knowledge Analyst, you will contribute to developing intellectual property & assets for the business and assist in onboarding and training junior colleagues based on your topic / sector expertise.

Specifically, you will be part of the Travel, Transport Infrastructure and Leisure (TTL) sector where you will help lead the topic on Travel Technology & Distribution.

You will work at the convergence of travel technology across airlines, railways, hotels, cruise lines, theme parks, and more.

The TTL sector works with clients on a wide variety of topics, including strategy, sales and distribution, people and organization, post-merger integration, travel operations, digital operations, business transformation, digital transformation, pricing and revenue management, and social impact and sustainability.

YOU'RE GOOD AT

• Operating comfortably in a client-facing role, managing demanding internal and external clients in a time-limited and problem-solving environment.
• Building strong relationships and demonstrating the ability to bring value to teams at all stages of business development and case work;

and at times leading business development and proposal work.

• Managing and communicating with senior internal and external stakeholders and demonstrating the ability to present and engage your audience effectively.
• Solving client problems through formulating relevant research and / or analytical approaches in specific areas of expertise;

including developing structured, clear, and engaging stories and materials for clients.

• Being a self-starter with a strong, flexible work ethic with the ability to work autonomously and independently in a global and multicultural team.
• Working and teaming collaboratively in a group dynamic (often virtual) with proficiency in agile ways of working.
• Operating effectively in a matrix organization and having the ability to navigate complexity and ambiguity.
• Quickly adapting to new and innovative ideas, picking up complex concepts and understanding international development trends and issues across a range of topics and sectors.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 1-2+ years of consulting experience in travel technology required; candidates with consulting experience strongly preferred.
• In lieu of consulting experience, 2+ years minimum industry experience required; 3-6+ years of industry experience strongly preferred.

Candidates with experience in digital strategy, digital marketing, revenue management, customer relationship management (CRM), user experience (UX) design, or product management within technology companies (OTAs, TMCs, metasearch engines, vacation rental marketplaces, etc.

or travel operators (airlines, hotels, cruise lines, etc.) highly preferred.

• Strong knowledge in core Travel Technology topics, such as digital transformation in the travel industry, integration of emerging technologies in travel systems, working with global distribution systems (GDS), direct and indirect channel optimization, and measuring technological impact on travel experience and efficiency highly preferred.
• Bachelor's Degree required (advanced degree preferred).
• Fluency in English.
• Strong business acumen and problem-solving capabilities.
• Strong written and verbal communication skills.

YOU'LL WORK WITH

As a Client Focus KT, you will work face to face with clients and with BCG Project Leaders, Associates, and Consultants. In the period between cases, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients.

Our team is made up of a diverse pool of knowledge positions that allow us to pursue exciting, innovative knowledge careers.

ADDITIONAL INFORMATION

The Knowledge Team (KT) is a group of functional and / or industry experts leveraging deep domain knowledge to enable insight for case teams and clients.

KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading-edge IP data tools / assets to deliver insight.

BCG's Knowledge Team members are staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information.

KT members also support the PA's business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market-leading benefits package.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest.

We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks.

All of our plans provide best-in-class coverage :

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children.
• Low $10 (USD) copays for trips to the doctor, urgent care visits, and prescriptions for generic drugs.
• Dental coverage, including up to $5,000 in orthodontia benefits.
• Vision insurance with coverage for both glasses and contact lenses annually.
• Reimbursement for gym memberships and other fitness activities.
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan.
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement.
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month).
• Paid sick time on an as-needed basis.

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