Patient Safety Manager

Overview

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care.

Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,840 patient beds, 23,000 employees, and 1,700 employed physicians.

Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY

The Patient Safety Manager is responsible for coordinating patient safety initiatives within the Ardent Health Services Patient Safety Organization (AHS PSO).

This entails reviewing safety events, conducting analyses, and collaborating with external partners to identify areas for improvement.

The manager provides leadership to cultivate a just and reliable culture, monitors project goals, and ensures positive outcomes.

Moreover, they spearhead efforts to disseminate best practices across the organization, maintaining rigorous standards of patient care.

Responsibilities

• Develop strong working relationships and demonstrate a positive attitude in all workforce interactions
• Demonstrate, and teach patient safety, high reliability, culture of safety, and shared improvement models in all venues
• Analyzes incident reports submitted through Ardent's electronic event reporting database for incident tracking, trending and reporting.
• Ensures timely completion and accurate leveling of incidents related to harm categorization and serious reportable and / or sentinel event analysis.
• Support and facilitate chart reviews from third party patient safety contractors (i.e., Preverity) in identifying patient safety concerns and dissemination to applicable facility leaders.
• Lead, support and facilitate the use of tools and implementation of systems / processes that identify patient safety risks, promote a culture of safety, reduce patient harm, and improve high-reliability healthcare.
• Facilitate and participate in causal analyses. Assist in RCA pre-work, develop RCA and ACA action plans in collaboration with facility quality patient safety, and clinical and operational leadership.

Identify actions, measures and interventions that address root and apparent causes.

• Consistently meet targets on projects and achieve measurable results.
• Conduct detailed and accurate analyses of data at Ardent facilities and external to Ardent (e.g., benchmarks, comparative data) to identify trends, safety risks, best practices, and mitigation strategies.
• Generate patient safety lessons learned and safety alerts across Ardent and coordinate collaborative Ardent patient safety efforts.
• Coordinate communication with facilities and their relevant stakeholders regarding improvements related to adverse events.
• Coordinate serious reportable events (formerly known as "never events") and sentinel event communication
• Oversees and responds to any corporate initiative related to patient safety, quality and including Safety Watches, Clinical Risk alerts, and TJC Sentinel Event Alerts.
• Support and evaluate a regularly scheduled Culture of Safety Surveys
• Support planning, management and implementation of patient safety initiatives across the system, including TJC National Patient Safety Goals, among others, meeting milestones, deadlines, and deliverables that position Ardent Health as a patient safety leader, including education and communication plans.

Qualifications

Education & Experience

• Bachelor's degree in nursing, allied health, or a healthcare related field
• Current nursing license
• Experience facilitating root cause analysis, failure mode effect analysis, and error investigations.
• Minimum 5 years relevant workforce experience in quality, patient safety, or other relevant field(e.g., risk management, human factors engineering) with at least three years in the healthcare setting.
• Minimum 2 years of experience in patient safety in a healthcare setting.

Knowledge, Skills & Abilities

• Excellent verbal and writing skills.
• Working knowledge of patient safety science and high reliability principles.
• Advanced interpersonal communication skills to provide effective consultation and collaboration.
• Excellent computer and data management / analytic skills
• Expertise in change management and implementing new processes or technology to enhance quality.
• Ability to organize and define problems, develop strategies, and carry out action plans.
• Advanced analytical skills to trend and analyze data.
• Capable of exercising sound judgment and making independent decisions.
• Ability to adapt to a complex organizational environment.
• Leadership ability required to engender cooperation, confidence and respect from across the Ardent system.
• Interact with others requiring caregiver to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
8 days ago