Senior Resolution Dispute Analyst

Senior Dispute Resolution Analyst

Increase your chances of an interview by reading the following overview of this role before making an application.

Location : Palm Beach Gardens, FL, US, 33403

Date : Mar 13, 2024

Company : TBC Corporation

Company Overview : With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations.

TBC serves wholesale customers in the United States, Canada, and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico.

Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas.

TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico.

TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm, and specialty tires. In 2005, TBC Corp.

was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises.

In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50 : 50, privately held joint venture between Sumitomo and Michelin.

Job Description : The SR. Dispute Resolution Analyst for TBC Corporate Services will be responsible for actively working and resolving customer-initiated invoice disputes with a variety of reasons;

including : freight, pricing, product return, warranty repair, tax, and unearned discounts. This role will be a Hybrid work environment.

Job Responsibilities :

• Assist in developing and standardizing written policy as well as electronic reporting as it pertains to customer-initiated invoice disputes.
• Coordinate resolution with external customer(s) and various internal departments such as Credit, Sales, Customer Service, and Transportation.
• Research and resolve customer disputes to facilitate payment or issuance of credit to customer invoices.
• Perform research in SAP to identify issues with customer billings by creating queries to obtain detailed information for solving discrepancies.
• Initiate process improvement and quality reviews to simplify and improve productivity.
• Negotiate proper documentation in an effort to facilitate timely payments.
• Resolve collection issues with customers with difficult or highly sensitive problems by reconciling their AR account.
• Assist in the review / release of credit holds when necessary.
• Support TBC Code of Business Conduct.
• Other duties as assigned.

Qualifications :

• High school diploma or equivalent; college degree or some college preferred.
• A minimum of 5 years’ experience in Credit and Collections (B2B).
• Strong computer skills - Word, Excel, PowerPoint, and SAP.
• Proficient in the reconciliation of Accounts Receivable accounts.
• Excellent written and verbal communication skills.
• Ability to manage relationships both internally and externally.
• Strong problem-solving and customer service skills.
• Able to work in a fast-paced environment.
• Bilingual language skills in Spanish / English are a plus.

Benefits :

• Competitive compensation and bonus.
• Tuition reimbursement.
• 401k plan with a company match. Immediate 100% vesting.
• Comprehensive benefits including medical, dental, and vision.
• Company paid short-term disability and employer subsidized long-term disability.
• Company paid life insurance.
• Discounted tire services.
• Flexible work from home options available.

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

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