IT Executive Support Engineer

What We Need :

We’re seeking a highly skilled Enterprise Desktop Support Technician

What You'll Do :

Deliver 24x7 high-quality technical support to C-Suite executives and other company VIPs in a courteous, professional manner.

Troubleshoot and resolve reported issues, including but not limited to Windows 10 / 11, Microsoft Office and other productivity applications, corporate mobility (Windows laptops, MacBooks and Apple iPhones), printing, networking, telephony, peripheral equipment and audio-visual equipment.

Troubleshoot and resolve reported personal technology issues, including but not limited to computers, laptops, mobile phones, home technology (home network, entertainment and AV)

Travel to home offices, as required, for equipment setup / breakdown and any issue remediation that cannot be resolved remotely

Understand and evaluate end-user needs and develop creative technical solutions to meet them, while keeping in line with enterprise policies and procedures

Support enterprise-wide technical initiatives & projects that impact C-Suite users

Coordination and setup of all Audio-Visual requirements for all on-site and remote Senior Executive meetings.

Track, record and respond to requests for IT technical support in ticketing system. Technical support will include workstation hardware, application and collaboration software and mobile devices utilizing Windows and Apple operating systems.

Deploy PC software fixes, patches, updates for Windows and Apple devices.

Assist with root cause analysis as it relates to desktop computers and all peripheral devices.

Interact with 3rd level IT functional groups and management to ensure solutions are being provided for all escalating tickets / issues.

Support IT special projects, office moves, data recovery, hardware, software testing, network and network hardware troubleshooting, etc.

What You'll Need :

Minimum of 5 years’ hands-on experience installing, troubleshooting, and supporting laptops, PCs, peripherals, and business critical applications for C-Suite Executives in large, multi-location, corporate environments via phone, remote control, and desk side visits.

Must be available to be on on-call for after-hours executive support if needed.

Strong analytical and problem-solving skills as well as the ability to work well independently and with a team of peers.

Possess and demonstrate excellent organizational, interpersonal, facilitation, oral and written communication.

Demonstrate an expert level ability to inspire trust with Executive by performing expert technical support and ability to maintain confidentiality.

Applicable knowledge of LAN, WAN, WiFi, cellular technologies

Must be detailed oriented with strong attention to accuracy and problem solving. "Following-up until resolved" skills are a must.

Experience researching and supporting new and emerging technologies.

Ability to work a flexible work schedule as needed and support 24 / 7 on call schedule.

Experience supporting Audio Visual systems, such as projectors and teleconferencing equipment, and boardroom / conference room support.

Experience demonstrating proficiency supporting Windows 10, Apple OSX, MS Outlook / Exchange, Office 365, MS Teams, Zoom, and WebEx.

Experience supporting MAC hardware including iPads / AppleTV / MacBooks,iPhones etc.

Experience demonstrating proficiency using Enterprise remote-control software, software distribution tools and device management software.

Experience upgrading PC memory, hard drive swap, data transfer, etc.

Experience supporting mobile devices utilizing iOS and Android operating systems.

Ability to anticipate customer need and proactively develop and provide solutions accordingly

Ability to maintain composure, discretion, and professional demeanor in an extremely fast-paced, demanding environment

What You'll Bring :

Respect for others and a strong belief that others should do this in return

Subject matter expertise to conceive and communicate original ideas

A growth mindset with knowledge sharing and mentorship within the team

Open communication about a variety of complex ideas to encourage a broad point of view and build a team consensus

Strong desire for collaboration between teams

Ability to work independently with minimal supervision

Commitment to continuous process improvement for overall team effectiveness

Advanced problem-solving techniques

Compensation :

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$32.80 - $41.00

Location :

Miami, FL : 4141 NE 2nd Ave, Suite 203E, 33137

Position Type : Regular

Regular

Time Type : Full time

Full time

Pay Type : Hourly

Hourly

Benefits :

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following :

Employer sponsored medical, dental and vision with a variety of coverage options

Company provided and supplemental life insurance

Paid vacation and sick time

Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

A Spirit day to encourage and allow our employees to more easily volunteer in their community

A 401K plan

Employee Assistance Program (EAP) at no cost services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.