American Girl Retail Associate

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play.

Mattel is at its best when every member of our team feels respected, included, and heard when everyone can show up as themselves and do their best work every day.

We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team : The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families.

Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division.

Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties / Celebrations to name a few.

Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

The Opportunity : The Sales Department Clerk (Retail Associate) is located at AG Retail Orlando and reports directly to the Assistant Department Manager.

We are looking for a dynamic individual who has the interpersonal skills to provide prompt, efficient, and exceptional sales assistance within our customer-oriented environment.

What Your Impact Will Be :

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions, and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions / share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

What We’re Looking For :

• Sales experience in the specialty retail or service industry preferred.
• Must possess basic computer skills; some experience using a POS System, preferable.
• Must be willing to work a flexible retail schedule, including days, nights, and weekends.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles.

How We Work :

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential.

We live up to our purpose employing the following behaviors :

We collaborate : Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results.

Partnership is our process and our collective capabilities is our superpower.

We innovate : At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact.

We welcome new ideas and value new initiatives that challenge conventional thinking.

We execute : We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes.

We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.