Client Engagement Coordinator - Sunroad Auto Shared Services Inc.

Job Description

Job Description

Before applying to this job opening, please review the Company's Applicant Privacy Policy located at : https : / / sunroadenterprises.

com / applicantprivacypolicy /

This Applicant Privacy Policy governs the Company's collection, use, and sharing of personal information you provide during the application process.

Client Engagement Coordinator - Sunroad Auto Shared Services Inc.

Job Summary :

The Client Engagement Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls as needed.

Responsibilities :

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team.
• Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions.
• Make outbound calls for due and overdue service clients, Special Order Parts (SOP) notifications and we owes scheduling calls.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Using the Blueprint KnowledgeDrive™ to search for answer(s) to guest’s questions prior to transferring the phone call to a Service Advisor.
• Being punctual to work and when departing and returning from lunch and breaks, with a full adherence to set schedule.
• Following the Call Center Representative Policies and Procedures manual.
• Must complete the ServiceMastery™ certification training with a minimum score of 85%. Service Coordinators must attend 100% of the certification training, which is four consecutive days.

Education and Experience :

• Minimum of 2 years of Call Center Experience.
• High school diploma or equivalent required

Required Skills / Abilities :

• Bilingual Spanish preferred, not required
• Experience using software to build and maintain complex forecasting models.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Company Description

Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions : Automotive, Real Estate and Maderas Golf.

With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations.

Please visit our website to learn more about our endeavors and career opportunities : https : / / sunroadenterprises.com /

Company Description

Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions : Automotive, Real Estate and Maderas Golf.

With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations.

Please visit our website to learn more about our endeavors and career opportunities : https : / / sunroadenterprises.com /