Company
Federal Reserve Bank of MinneapolisThe Federal Reserve Bank of Minneapolis is seeking a Learning & Development Specialist II to join our Treasury Service training team.
This individual will support our customer contact center and will be responsible for designing, delivering, and evaluating training programs to ensure that our customer service representatives have the skills and knowledge necessary to provide excellent customer service and meet business objectives.
We are seeking a candidate who has strong content creation abilities, is comfortable working in ambiguity, and is an effective verbal and written communicator.
Treasury Services is responsible for aiding the Bureau of Fiscal Service with the Retail Savings Bond program. This includes inbound phone calls from the public regarding savings bond products, processing inbound mail of saving bond related requests, and examining / reviewing all requests.
Consult with operational functions to identify and analyze training needs; determine appropriate, feasible, and effective solutions;
and recommend approaches, and deliverables.
- Develop, design and deliver training sessions for groups or individuals in a classroom or work environment using a variety of training delivery methods, including eLearning, virtual, instructor-led classes etc.
- Develop instructional materials and programs to meet business needs using industry development standards.
- Determine and coordinate schedules and resources using a Learning Management System and other scheduling tools.
- Monitor participant progress and performance, which may include conducting evaluations, administering assessment tools, and soliciting feedback from participants and others to update, revise and improve course content, delivery methods and overall training program effectiveness.
- Stay current with industry trends, information, practices and technology.
- Proactively identify and recommend opportunities to leverage technology and / or business solutions.
- Maintain training records, manage content and update training materials using a learning management system and online assessment tools.
- May coordinate the various vendors involved in delivering the training and monitor the service quality.
- Complete special assignments, studies, proposals or other duties as needed or assigned.
Job Qualifications :
- Bachelor's degree in a related area, such as organizational development, education, or communication; or equivalent combination of education or experience.
- 3 years of experience in a related field required for Level II
- Strong written and verbal communications skills, including the skills to facilitate all training events by managing a variety of participants and environments.
- Experience in creating original content for clients or participants
- Experience with advanced features of Microsoft Office Suite, expert in Microsoft PowerPoint. Experience working with document management and collaboration platform (such as Microsoft SharePoint) and with learning management systems (e.
g., Saba Cloud) preferred.
- Intermediate knowledge of virtual technology tool with the experience presenting in a virtual working environment and hosting / leading virtual meetings via WebEx (or similar).
- Knowledge of Adobe Captivate, Articulate Storyline 3.x or 360, Adobe Premiere (or similar) for video editing, Adobe Audition (or similar) for audio editing, Adobe After Effects (optional).
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency
Additional Information :
Our total rewards program offers benefits that are the best fit for you at every stage of your career :
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401K match, and a fully funded pension plan
- Paid time off and holidays
- Generously subsidized public transportation
- Annual educational assistance
- On-site fitness facility
- Professional development programs, training and conferences
- And more
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Job Category
Human Resources
Work Shift
First (United States of America)
Always verify and apply to jobs on Federal Reserve System Careers () or through verified Federal Reserve Bank social media channels.
Training and Development / HR Specialist
This financial services company is hiring for a Training and Development HR Specialist to join their team of 4 others! If you have 3+ years of experience facilitating training and have a passion for developing employees, this is the job for you!. Training on average 5-10 new employees per training c...
Business Development Specialist Entry Level Sales Training Program
The Business Development Specialist is responsible for pursuing and generating new business leads, identifying points of contacts within prospective customers, and securing appointments with viable customers. Assist national business development team in the development of customer presentations. ...
Training & Development Specialist
Federal Reserve Bank of MinneapolisThe Federal Reserve Bank of Minneapolis is seeking a Learning & Development Specialist II to join our Treasury Service training team. Develop, design and deliver training sessions for groups or individuals in a classroom or work environment using a variety of train...
Learning and Development Operations Specialist
CHS is hiring a Learning and Development Operations Specialist within our Human Resources team, reporting to the Operations Director of Learning and Development. The specialist will have a strong partnership with program facilitators and will also work closely with the overall L&D team; learning coo...
Training Development Coordinator
Training Development Coordinator. The Training Development Coordinator is responsible for coordinating the implementation of the continuous skills development process while following all Good Manufacturing Practices and USDA Guidelines. Lead group and individual training sessions to include orientat...
Clinical Research Project Manager - Supervisor
Research Project Managers are working managers, and duties include: assisting with the development of research studies, securing regulatory approvals, facilitating budget development and financial management, monitoring study accrual, and ensuring successful overall study coordination and compliance...
Full-Time Store Manager in Training - By the Pound
Communicates with the Store Manager regarding all facets of store operations including updating and sharing all incidents, concerns and ideas. This position assists Store Manager and Assistant Manager with the following: store staff, production, sales, store maintenance, customer development, banki...
Field Sales Specialist - Part-time (MI, MN, MO)
Savvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content. By embracing technology, personalized learning, and immersive experiences delivered across multiple platforms, we design o...
Manager of Safety and Training - Minneapolis/St. Paul Airport
The Manager of Safety and Training for the Baggage Handling System is responsible for developing, implementing, and overseeing training programs and safety protocols for baggage handling systems within an airport. This role will initiate, build and facilitate training programs ensuring all personnel...
Store Manager in Training (MIT)
Store Manager in Training (MIT). Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present. Lead new hourly staff onboarding and initial training. Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager's...