Customer Communications Manager

Who We Are

At Circle K, our mission is simple : we want to make journeys easier and more enjoyable for our customers . We make everyday moments brighter by delivering thoughtful lifts along the way.

We make journeys easier by offering fast and friendly service. We get the on-the-go lifestyle that's why we take extra steps to brighten peoples' days and make quick stops easier.

We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the world's leading convenience and fuel retail businesses.

We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey's going, we can help you get there.

Join Our Team!

We are looking for a self-motivated and talented marketing leader to streamline, manage and organize all customer communications at Circle K.

In this position, you will oversee supervising content that engages customers and builds brand recognition and manage customer journey communication flow.

You will work with internal stakeholders to manage communication flow and ensure they are aligned to business priorities and brand standards.

This role oversees all communications channels for all categories.

For some campaigns, you will have to oversee the development of brand collateral to develop internal and external communications and marketing strategies.

You will also liaise with our internal and external media channels and partners to manage a holistic customer exposition to our brand and offers.

What You Will Do

Here are just a few ways that you'll help make journeys better :

• Work with all internal stakeholder to be the center of excellence for customer communications (Global teams and local / regional support departments including Marketing & Merchandising teams, Loyalty / Digital / Personalization teams, Category Management teams, Global Analytics, Procurement, etc.)
• Support the bi-monthly priorities setting process for their country, seeking alignment and properly aligning data points between categories (Fuel, Food, Merchandising, Thirst. )
• Manages marketing plan communications content for the national level (POP guide, customer communication calendar)
• Ensure communications are aligned with executive business priorities
• Supports the development of campaigns by participating in the ideation phase; provides ad-hoc support relevant to defining campaign objectives (traffic, sales, GP)
• Outline and follow up on key performance indicators for each communications channel which will indicate a campaign's level of success
• Develops and coordinates standard reporting / analytics deliverables for communication initiatives; Prepares materials, documents and data related to various marketing campaigns and initiatives
• Oversee the creation of marketing and communications collateral to ensure that it is consistent with our brand standards and designed for channel
• Supervise projects to guarantee all content is publication-ready
• Work with marketing department to generate new ideas and strategies.
• Develop and operationalize marketing and communications campaigns and strategies Develops internal and external presentations as needed for business reviews;

Creates storylines and overlays strategic messages into professional presentations

Works closely with BA and BU resources to coordinate all activities and ensure effective implementation with high success rates;

Facilitates optimal collaboration and communication with key stakeholders, both internal and external, and within the various networks of the specific campaign

• Ad hoc problem solving and day to day tasks as needed to support the needs of the team
• Flexible with working hours to support global ways of working

What You Need

We want you to join our team! Here's what we're looking for :

• Bachelor's degree in Marketing, Business or related field preferred, and / or 3-5 years marketing or business experience.
• Intermediate BI knowledge; ability to both apply and interpret data practically for use in real-world scenarios
• Advanced skills : Word, Excel, PowerPoint, & related Microsoft suite products
• Must possess strong analytical skills, the ability to manage multiple activities, and retain strong detail orientation.
• Must be able to perform the essential duties and responsibilities as described above.
• Must be able to follow state, federal and company guidelines.
• Must be able to maintain a positive team attitude and professional demeanor at all times.

What's in it for you!

Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first.

Wherever you are in your journey, we have a place for you. Here are some of the attractive benefits we offer :

• Competitive Salary plus eligible for annual bonus payment
• Complete benefits packages (medical, dental, 401k, employee stock plan, etc.).
• People Perks which allows for great discounts on food and fuel.
• Vacation / PTO time
• Work in a collaborative, dynamic and high performing team.
• Work for a leading, innovative, and growing company in convenience stores operations.
• Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner.
• Tuition reimbursement of $5,000 per year.
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.

INTERESTED?

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Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility :

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