Director of Quality

Job Description

Job Description

POSITION SUMMARY

The Director of Quality is a senior-level professional who has oversight over the quality assurance and improvement activities across the business unit organization.

They are responsible for oversite and standardization of all quality related activities. Including but not limited to, developing and implementing quality policies, standards, and systems that ensure customer satisfaction, regulatory compliance, and operational excellence.

OVERALL OBJECTIVE OF ROLE

To identify the Quality vision, goals, and objectives for quality management and align them with the organizational strategy and culture.

Communicate and promote the importance and value of quality to all stakeholders, including senior management, employees, customers, suppliers, and regulators.

Accountable for the performance and results of the quality function and reports on key quality indicators and metrics.

PRIMARY CUSTOMER FOCUS

To act as a role model, promoting Kelvion’s Standard of Excellence which incorporates high standard of ethical behavior, to promote a culture of honesty and integrity, and one team culture which will be reflected in the services we provide to our customers.

RESPONSIBILITIES & DUTIES

Set the vision, goals, and objectives for quality management and align them with the organizational strategy and culture.

Communicate and promote the importance and value of quality to all stakeholders, including senior management, employees, customers, suppliers, and regulators.

Accountable for the performance and results of the quality function and reports on key quality indicators and metrics.

• Ensure compliance to company’s Quality Management System across business sites.
• Assist with strategic quality planning for the organization. Identify, analyze, assess, define and prioritize key quality projects, metrics, and goals.
• Act as a liaison to represent the company and assist management as needed when customer issues or problems arise relating to quality by responding with efficiency to all customer quality issues caused or potentially caused by the company.
• Ensure that all customer quality issues and guidelines are followed, investigated, corrective actions are implemented, communicated to the workforce, and have all appropriate paperwork filled out and returned on a timely basis.
• Launch and manage the New Product / Advance Product Quality Planning (APQP) and or major change (Design / process) to a product.
• Provide oversight into the PPAP process across sites.
• Ensure Process Control Plans and Process FMEAs are developed and maintained as required.
• Develop and execute internal audits to ensure compliance to quality standards and procedures.
• Ensure Quality Management System are standardized across the sites.
• Ensure control is maintained for all documents within the quality system.
• Assist local Quality Manager with performance reviews and 9 Blocks of all Quality Personnel.
• Work closely with all site managers and make recommendations as needed.
• Performs all activities in accordance with the ISO 9001 Quality Management System.
• Improve and support the APQP and PAPP processes.
• Provide oversight to ensure process capability studies are completed and aligned to support business needs.
• Ensure customer claims and internal quality issues are investigated properly using appropriate 8D techniques.
• Creation of Control plans, PFMEA’s and other inspection documents for validating the product.
• Coordinate between engineering and production personnel to solve production quality issues as needed.
• Coordinating with the Quality Personnel and Field Service in handling Customer claims and managing warranty issues with Customer Service department.
• Other duties as required.

RESPONSIBILITIES Corporate / Site

• Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Operational Framework.
• To be part of & to promote Kelvion’s Standard of Excellence which incorporates high standard of ethical behavior, to promote a culture of honesty and integrity, and one team culture.
• All employees are expected to follow government and corporate laws, rules, regulations, policies, and procedures.
• Ability to supervise employees in accordance with Kelvion’s policies, procedures and applicable laws.

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail-orientated with strong analytical and problem-solving skills.
• Knowledgeable with formal quality certification requirements and have successfully led certification and recertification audits, preferably ISO 9001 and ASME.
• Ability to read engineering drawings and good knowledge of GD&T.
• Ability to use different tools from the Quality toolbox to solve problems.
• Ability to perform in-depth root cause analysis.
• Knowledge of Process Control Plans, PFMEAs and their necessity.
• Exhibit good computer skills, Word, Excel, and Power Point as well as have excellent math skills and ability to process numbers quickly to produce charts, control documents, and work instructions.
• Have direct experience and exposure to customer quality contacts, supplier quality contacts and ability to build relationships.
• Create and maintain an environment that promotes teamwork, responsiveness, efficiency and a positive working environment.
• Exhibit good interpersonal skills, team building, and leadership characteristics.
• Be able to deal with change and respond quickly to a fast-paced environment.
• Occasional travel (up to 20%) by land and / or air. Able to receive and maintain valid passport.
• Have good oral and written skills.

CERTIFICATES, LICENSES, REGISTRATIONS

• ISO 9001 Lead Auditor Certification.
• ASME Codes and Nondestructive Testing Preferred.

EDUCATION AND EXPERIENCE (required levels)

• At least 10 years work experience in a manufacturing environment having responsibility for Quality with at least 10 years’ experience in a quality managerial role.
• Must be a certified Quality Auditor.
• Must have a 4-year college degree and / or equivalent work experience.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel;

and reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or

balance : stoop, kneel, crouch, or crawl; and talk and hear. The employee must regularly hand lift and / or move objects up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; toxic or caustic chemicals;

ultraviolet radiation and vibration. The noise level in the work environment is usually loud. The employee is subject to extreme weather conditions of temperatures above 100 degrees Fahrenheit and / or below 32 degrees Fahrenheit for periods of more than one hour.

The employee should also consider the effect of other environmental conditions, such as wind, precipitation, and humidity.

Nothing in this position description restricts executive management’s right to assign or reassign duties and responsibilities to this job at any time.

You will be evaluated in part based upon your performance of the task listed in this job description, as well as other tasks assigned to you.

The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Employee Acknowledgment

I have been given the opportunity to review this Job Description and ask questions.