Director of Client Services (Consumer Benefits Solutions)

Posting Description :

Director of Client Services for Consumer Benefit Solutions

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon's Consumer Benefit Solutions Group in Irvine, CA.

This position will report directly to the Senior Vice President of Operations (SVP). This is a hybrid role with the flexibility to work both virtually and from our Irvine office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Director of Client Services will manage Operations team members, providing guidance and serving as a point of escalation.

The Director of Client Services will make recommendations regarding process improvement, achieving operational goals and capacity management.

The Director of Client Services’ time will vary from day to day based on current client, broker, and carrier needs.

Responsible for leading a quality client service team that is efficient, effective, responsive, and dedicated to delivering operational excellence within Aon Risk Solutions.

Responsible for establishing operational goals, expectations, and performance standards for the designated Service Center, and for ensuring consistency in utilization of standard documentation and defined standard operating procedures.

Interacts with lead consultant / broker as needed

Manages high profile cases / projects

Assigns personnel to individual cases

Advises SVP, Operations of individual case status on a regular basis

The Director may serve as an escalation contact for clients within the designated Service. They may be responsible for ensuring client confidence and client satisfaction is delivered.

Attends and / or conducts status calls and implementation calls as necessary.

Makes recommendations on operational issues, voluntary product program enhancements

Responsible for ensuring revenue and expenses meet or exceed forecasted targets

Seeks feedback from clients to assess satisfaction level

Consolidates and interprets post enrollment reviews with client, lead consultant and other applicable Makes recommendations for improvement

How this opportunity is different

A competitive total rewards package, tremendous potential with a growing worldwide organization, and the opportunity to be the point of contact for clients that implement voluntary benefits.

Skills and experience that will lead to success

10 years of experience in project management or benefit enrollment areas

Expert knowledge of Employee and Voluntary benefits

Experience in a supervisory capacity

Microsoft Office proficiency

Ability to understand and measure financial metrics

Exceptional Customer Service Skills and problem-solving abilities

Education

Bachelor's degree in relevant discipline or equivalent years of industry experience.

Pay Transparency

The salary range for this position (intended for U.S. applicants) is $105,000 - $115,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.

The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.

The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

How we support our colleagues

• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to : a 401(k) savings plan with employer contributions;
• an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance;

optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work.

and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Please contact us to request an accommodation on

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction records in accordance with the local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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