Microsoft 365 Solution Engineer

Job Description

Job Description

About the Role : As a Solutions Engineer at Summit Technology, you will play a pivotal role in ensuring that our technology solutions align with our customers’ needs and business objectives.

The Solutions Engineer will be involved in both presales discovery and post-sales onboarding including project-based services work, ensuring a seamless transition from prospect to satisfied customer.

What You’ll Do : As a Solutions Engineer at Summit Technology, you will engage with prospective and current customers to understand their business goals and technical requirements, ensuring they align with the solutions offered by Summit Technology.

You will ensure the consistent delivery of our services to our customers, continuously improve our systems, enhance our processes, and provide advanced technical support to other team members at Summit Technology.

What We Need :

• Positive Attitude : Keep a positive and optimistic outlook that will serve as an example to the rest of the team.
• Core Values : Embody our core values of being curious, remarkable, and accountable.
• Technical Expertise : Advanced skills in Microsoft 365, including Microsoft Entra, Microsoft Intune, Microsoft Defender, and Microsoft Teams voice and video conferencing solutions.
• Communication Skills : Excellent oral and written communication skills, with the ability to present ideas clearly and effectively.

Your Responsibilities :

• Technical Discovery : Engage with prospective and current customers to understand their technical requirements and business objectives.
• Solution Design : Develop solutions that meet customer needs and align with their business objectives.
• SOW Creation : Create detailed statements of work, including technical specifications and project timelines.
• Solution Architecture : Develop and evolve the solution architecture we use to deliver managed IT services to our customers.
• Vendor Collaboration : Maintain relationships and collaborate with key vendors.
• Project Coordination : Oversee the delivery of project-based services, ensuring timely and successful implementation.
• Operational Excellence : Implement, manage, and operate the platforms we utilize to deliver our services.
• Technical Support : Provide advanced technical support for escalated issues.
• Mentorship : Guide and support junior team members, fostering a collaborative and learning-focused environment.
• Process Development : Continuously evaluate and improve internal processes to enhance service delivery and customer satisfaction.
• Ongoing Learning : Engage in continuous learning and attain certifications in relevant Microsoft technologies to maintain expertise.

This role requires a strong technical background, excellent problem-solving skills, and the ability to work collaboratively with both customers and internal teams.

If you are passionate about technology and customer success, we encourage you to apply.