Manager, Training/Community Education

WELCOME TO YOUR CENTER

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community.

The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region.

Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported.

As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before.

The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care.

The Center currently has over 100+ staff working at 11 facilities across San Diego County.

POSITION SUMMARY

Under the direction of the Senior Director of Programs , the Training and Community Education Manager will design and oversee the execution of high-quality virtual, in-person, and blended learning experiences grounded in inclusivity, liberation, and lived experiences.

The TCEM will provide leadership, expertise, and coaching to staff trainers and will supervise the paid staff trainer. The manager will execute a comprehensive strategy to ensure clients, volunteers, Center staff, and community organizations have consistent, high-impact training experiences.

This work will include developing a training curriculum, materials, and resources to support the Training Institute, designing evaluation metrics and analyzing data, and developing relationships and partnerships to make the Training Institute self-sustaining and revenue-generating.

PRIMARY ROLES & RESPONSIBILITIES :

The manager will collaborate with all departments to design and refine the training curriculum, co-facilitate training, and make strategic shifts in response to staff and client needs.

Through this work, the manager ensures the curriculum is relevant and cutting edge, learning spaces are positive, high impact, learning pace, and responsive to the changeable needs of clients.

Specific responsibilities include :

• Develop and curate interactive training curriculum and materials for a variety of topics that are LGBTQ+ related.
• Collaborate across all departments to co-create training and programming.
• Make revisions and adjustments to training when needed in response to staff and client needs.
• Work in partnership across all departments to coach staff trainers.
• Serve as "in-house" consultant to staff to provide coaching, consultation, and content review.
• Manage training contracts, scheduling, and the collection of revenue.
• Explore new revenue streams for training.
• Create strategies for developing partnerships and recruiting training participants who are clients, volunteers, Center staff, and community organizations.
• In collaboration with the Senior Director of Quality Assurance, develop feedback mechanisms and metrics to aggregate data.
• Track and analyze training feedback data to inform content development.
• Identify opportunities for improving or adding to existing content.
• Directly supervise the work of two trainers.
• Special Projects may be assigned on an as-needed basis.

Required Qualifications :

• Education / Experience : 3-5 Years of managerial, public speaking, and current development.
• Professional Skills : Knowledgeable about current issues / trends related to the LGBTQ+ community and others who are historically marginalized.

Great writing skills. Strong, soft skills such as critical thinking, verbal communication, active listening, empathy, conflict resolution, and interpersonal.

Strong organization and record management.

• Technical Skills : MS Office Suite.
• Language Skills : English.

preferred QUALIFICATIONS :

Personal Skills : Competence and familiarity in working with a variety of populations, including the LGBTQ+ community.

Must have excellent interpersonal communication skills.

COMPENSATION & BENEFITS :

• Compensation : The pay range for this position is $28.00 - $29.50 / per hour and is commensurate with experience. This is a Full-Time Regular Non-Exempt position.
• Work Schedule : Monday-Friday, regular hours 9 : 00am - 6 : 00pm, with occasional evening hours.
• Benefits : The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply.

Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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