Part-Time Guest Services Associate, Eskenazi Museum

Job Summary

Guest Service Associates will lead by example as a great ambassador for the museum while maintaining a focus on providing excellent customer service with all visitors to ensure a positive experience.

Their primary goal is to help all guests, clients, vendors, and museum employees to understand and comply with museum guidelines and polices in a manner that ensures an outstanding guest experience.

Department Specific Responsibilities

• Works primarily in customer-facing roles, including posts in galleries, guest services desks, and exterior spaces per operational requirements of the department.
• Engages with every guest they encounter to ensure a positive and welcoming experience.
• May work at an EMA Security monitoring station under direction from Security Panel Operators
• Performs other duties as assigned.

Qualifications

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Preferred

Some prior experience into related field

SKILLS

Required

• Outstanding customer service experience
• Excellent communication skills
• Coordinates well with all stakeholders in all settings
• Ability to work in a safe and efficient manner
• Ability to understand and follow oral and written instructions and communicate with a wide variety of individuals

Preferred

Proficiency in multiple languages

Working Conditions / Demands

The role frequently requires the ability to remain in a stationary position for extended periods of time. This position is very active and requires moving about the workspace and ascending / descending stairs or ladders.

The role frequently moves objects that weigh up to 50 pounds. The role requires the ability to position self to move at lower levels.

The role requires the ability to detect items in proximity as well as far away; discern between colors; detect objects in peripheral space;

discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$13.52 per hour

$14.00 per hour after 1100 hours worked

Work Hours

Position is capped at 29 hours per week.

Available to work shifts that are usually 7 hours (but occasionally are 5 or 9 hours in length) totaling 24-29 hours per week scheduled primarily during building and gallery hours :

Fall and Spring Semesters :

Building hours : Monday-Friday 8 : 00am-5 : 00pm, Saturday 10 : 00am-5 : 00pm, and Sunday 12 : 00pm-5 : 00pm

Gallery hours : M(closed) Tuesday -Friday 10 : 00am-5 : 00pm, Saturday 10 : 00am-5 : 00pm, and Sunday 12 : 00pm-5 : 00pm

Summer :

Building hours : Monday-Friday 8 : 00am-5 : 00pm, Saturday and Sunday 12 : 00pm-5 : 00pm

Gallery hours : M(closed) Tuesday- Sunday 12 : 00pm-5 : 00pm

There will be after hours events that will occasionally need to be staffed. Schedule will vary week to week. Must have availability thru 5-11-25.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level : Part Time Employee

FLSA : Nonexempt

Job Function : Part Time Employee

Job Family : Part Time Employee

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.

Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.

Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX.

Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.

See Indiana University’s Notice of Non-Discrimination here which includes contact information.