Consumer Support Rep

JOB TITLE : Customer Support RepJOB LOCATION : Albany, NYWAGE RANGE* : 20-23JOB NUMBER : 24-01971REQUIRED EXPERIENCE : Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Expected to have excellent verbal, written communication, and troubleshooting skills.
• Demonstrated understanding and ability to work with persons with disabilities.
• Ability to compose reports, business correspondence, and procedure manuals.
• Excellent verbal and written communication skills.
• Ability to troubleshoot.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
• Knowledge of Microsoft Windows, Excel and Word preferred.Bilingual is a plusQualifications : Education : High school degree or equivalent required.

JOB DESCRIPTIONOur client's culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations.

We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

• Responds to inbound / outbound call inquiries.
• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
• Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.
• Performs support ticket transaction resolution tasks and administrative functions.
• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.
• Responsible for maintaining adequate records / documentation for audit and internal control purposes.
• Routes mail, email, and other administrative support duties as assigned.
• Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries.
• Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilitiesEqual Opportunity Employer Veterans / Disabled* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to : job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.
• Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life / short term disability / whole life / term life / accident and critical illness coverage;

employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.