Head of Business Operations and Strategy

Responsibilities

Trusted advisor to SVP, Managed Services to help anticipate, lead, operationalize, and execute Managed Services’ most strategic initiatives

Lead cross-functional partnerships with other leaders and groups within Zayo, with particular focus on Finance, GTM, and IT

In close collaboration with other leaders, establish and monitor key goals, OKRs and KPIs to track the efficiency and effectiveness of the Managed Services business unit.

Deliver data driven dashboards and reporting that can be used by the product, engineering, delivery, and assurance functions to improve decision making

Drive accountability across teams by ensuring that appropriate cadence, milestones, and relevant measurements are established

Run and manage all business rhythm meetings such as Monthly Operating Reviews, Quarterly Business Reviews with external Board or investors, internal Monthly Business Reviews, All Hands, employee skip level or other internal communications related items

Lead and own budget management and financial reporting. Own and direct all budget performance, tracking and escalations for total spend across both Opex and Capex at the BU level.

Partnering with our Finance and FP&A teams on management of financial performance and production of reports

Manage capital labor expenditures against target, tracking progress and driving accountability across the teams

Direct responsibility for all of our vendor management strategy partnering with Corporate Procurement

Direct and create all processes and presentations for key operational meetings internally and Board or Committee meetings

Compose documents and presentations for the SVP, Managed Services for executive and Board meetings

Triaging escalations that come to the SVP, Managed Services and alert SVP and / or other executives only when problems necessitate senior leader intervention or decisions, and ranking problems as they arise

Advising and working directly with the SVP, Managed Services to plan, develop, and / or update new policies and strategies that improve business processes across the organization

Supporting executive and organizational-level communications (internal and external)

Managing a team of resources to delivery a portfolio of work (analysts, managers, project managers, communications, etc.)

Work with other Business Unit Leadership to establish strategy and execution plans, including program management of strategic / long-range planning (LRP) efforts and annual planning.

Standardize processes to gather, aggregate, and synthesize various sources of internal and external input to generate insights that can be leveraged during Monthly Operating Reviews, quarterly planning and Value Articulation.

Improve how we act on feedback from the market to inform product planning.

Qualifications :

Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline or prior work experience in one or more of these disciplines; MBA a plus

Minimum of 10 (ten) years of proven experience leading large-scale, cross-organizational, complex enterprise programs or projects utilizing internal and vendor resources

Financial modeling, forecasting and analytical skills : ability to define problems, collect data, establish facts and draw valid conclusions (in partnership with FP&A and business leaders)

Exceptional verbal, written, and presentation skills including presentation design and implementation, presenting and communicating to large groups across all levels of the organization in an effective, situationally appropriate, clear, and high-quality manner

Capable of both strong leadership as well as individual contribution and influence across non-direct reporting teams

Experience in defining and executing large strategic initiatives while also ensuring day-to-day business activities continue to run smoothly

Experience effectively interacting with executives and senior leaders

Experience with building effective business processes and communication strategies for diverse teams

Ability to work collaboratively with stakeholders throughout the organization

Ability to translate ideas into clear, high impact communications

Ability to maintain good judgment in fast-paced environments

Ability to excel in an ambiguous environment, orchestrating strategic and complex business activity

Ability to jump from detailed financial analysis to high level strategic discussion to tactical execution to process improvement

Strong project management capabilities with planning and setting timelines up to meet operational deadlines

Ability to quickly prioritize and be decisive with time commitment

Demonstrated investigational and problem solving skills.

Excellent analytical judgment and decision making skills with the ability to adapt to change

Ability to manage a high-volume workload efficiently and effectively

Ability to maintain confidentiality

Base Salary Range : $180,000 - $200,000, commensurate with experience

Benefits, Rewards & Wellness

Excellent Health, Dental & Vision Insurance

Retirement 401(k) Savings Plan

Fitness membership discounts

Generous paid time off policy including paid parental leave