Support Technician

Brooksource
TN, United States
Temporary

Workstation Support Technician

Onsite

6-12 Month Contract to Hire

They will be required to troubleshoot issues related to desktop, laptop, and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment.

Minimum Requirements :

  • Exceptional Customer Service Experience (over the phone / face to face)
  • Passion and Aptitude to create a career in the Information Technology field
  • Ability to take constructive criticism

Required Qualifications :

  • Experience in the information technology field supporting inbound customer requests
  • Previous experience utilizing ticketing systems (ServiceNow preferred)
  • Proficiency with Windows and Mac laptops and desktops
  • Familiarity with Active Directory and Microsoft Outlook / Exchange environments.
  • Capable of connecting printers / scanners / copiers
  • Strong written and verbal communication skills- able to relay technical ideas to business audience
  • Ability to maintain composure, tact and effectiveness under stressful conditions

Desirable Qualifications :

  • Associates Degree
  • A+ Certification
  • Experience working with networking equipment (routers, switches and hubs)
  • 8 days ago
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