Office Clerks are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.
This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.
A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.
Responsibilities :
- Interact with customers diligently, courteously, and professionally while collecting payments.
- Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
- Follow set strategies for collection procedures.
- Monitor accounts to identify outstanding debts.
- Ability to gather and verify customers’ personal and credit information.
- Retain customer loyalty while initiating processes for the collection of payments.
- Maintain and update records of customers from whom collections are made.
Requirements :
- Proven experience or similar role.
- Cooperation and the ability to work in a team setting is a vital skill required for this position.
- Knowledge of billing procedures and collection techniques.
- Working knowledge of MS Office and databases.
- Patience and ability to manage stressful work situations.
- Excellent communication skills (written and oral).
- Problem-solving skills.
- Weekend and Holiday availability.
- The above listed are a few of the duties and responsibilities associated with the Credit Clerks’ role and are not intended to be a comprehensive list of all duties*
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