Front Desk Agent
Job Description
Job Description
Required Tasks : According to Hotel Standards :
- Guest Check-in & Check-out
- PMS Operations
- Cash Handling & Credit Card Transactions
- Switchboard Operation and Telephone Etiquette
- Front Office Emergency / Security Procedures
- Reservations-Guest Rooms and Meeting Rooms
- Assist with Administrative Duties as assigned by Management
- Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
- Minor Decision Making
- Take Group Reservations & Set up Group Blocks
- Sales of Guest Rooms with New Arrivals and Phone Inquiries
- Follow All Policies & Procedures as Outlined in the Employee Handbook
- Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
- Operate Laundry as Directed
- Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
Required Skills :
- Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
- Basic Math
- Hand Writing
- Computer Skills / Keyboard / Typing Skills
- Operate a 10 Key Calculator
- Hospitable, Civil Contact with the Public
- Ability to Work Independently, with Little to no Supervision
- Ability to Complete Multiple Tasks Simultaneously
- Night Audit / Basic Accounting Skills / Training
Physical Requirements :
- Neck : Bending & Twisting
- Arms : Reaching, Bending, Light Carrying, Pushing, Pulling
- Hands : Finger Dexterity, Grasping
- Trunk : Bending & Twisting
- Legs : Normal Balance, Crouching or Kneeling
- Feet : Standing For Long Periods, Walking, Climbing Stairs
- Auditory : Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
- Hearing : Ability to Hear Emergency Alarms, Telephone & Conversation
Vision : Legal Normal Vision with or without Accommodation
Job Posted by ApplicantPro
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