AM Front Desk Agent
Columbus, OH Full Time
This is for a 7am until 3pm front desk shift. Weekends a MUST
Also, must be able to put your phone down.
And one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk shift.
We don't ask our Front Desk staff to do that. This is for a Front Desk position only.
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us.
Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services.
In return you will be given opportunities to grow and advance in your career.
Primary Responsibilities
- Greet guests and perform check-in / out procedures
- Check house count to determine the rooms available for the day
- Review credit limit exception report & gets additional approval if necessary
- Check expected departures for today & clears checkouts or extends stays after check out time
- Update housekeeping room status when received from housekeeping
- Balance departments from daily activity report at the end of shift
- Performs cashier shift change when cash is in balance
- Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
Education / Experience
- High School diploma or GED preferred
- One year hospitality experience required
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Knowledge of local geographic area knowledge, area businesses & services, major highway / street information, and community events & attractions.
AM Front Desk Agent
This is for a 7am until 3pm front desk shift. And one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk shift. We don't ask our Front Desk staff to do that. This is for a Front Desk ...
Front Desk Agent
Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily. Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English. Must be Neat, Clean & Well-Groomed in...
Front Desk Agent
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. ...
Front Desk Agent
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.Our associates around the globe are passionate about serving ou...
Front Desk Agent | Towneplace Suites Upper Arlington
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Handle guest complaints ensuring guest satisfaction.Process all check-ins and check-outs according to established hotel requirements.Adhere to payment, cash handling and credit policies/procedures.Generate, pri...
PM Front Desk Agent
And one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk shift. We don't ask our Front Desk staff to do that. This is for a Front Desk position only. From our Team Members to our Ge...
Front Desk Agent
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. ...
Front Desk Agent | Moxy Columbus Short North
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Handle guest complaints ensuring guest satisfaction.Process all check-ins and check-outs according to established hotel requirements.Adhere to payment, cash handling and credit policies/procedures.Generate, pri...
Front Desk Agent/Night Auditor
Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily. Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English. Must be Neat, Clean & Well-Groomed in...
PM Front Desk Agent
And one more thing, I keep interviewing people who say they are doing multiple tasks at other properties, like maintenance or breakfast or housekeeping during their front desk shift. We don't ask our Front Desk staff to do that. This is for a Front Desk position only. From our Team Members to our Ge...