We will succeed by providing the best service, driven by the most effective operation and smartest technology."
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Jobs (Current Openings)Customer Success Manager
Experience : 5+ Years
Vacancy : 1
Salary : Negotiable
Job Type : Part Time
Interviews Starting From : 10 / 17 / 2023 at Waikiki Beach
Job Overview :
The Customer Success Manager is responsible for developing and maintaining strong relationships with customers to ensure their success with the company's products or services.
The CSM will play a crucial role in ensuring customer satisfaction, retention, and growth, which are essential for the long-term success of the company.
Key Responsibilities :
- Work on aligning the customer's goals with the company's offerings and driving mutual success.
- Act as an advocate for the customer within the organization and work to proactively address customer needs, concerns, and goals.
- Guide new customers through the onboarding process, helping them get started with the company's products or services.
- Serve as the main point of contact for assigned customers, understanding their business objectives and challenges.
- Foster ongoing engagement with customers to build strong, long-lasting relationships.
- Provide training and resources to help customers make the most of the product or service.
- Develop a deep understanding of the company's offerings to provide expert advice and solutions to customers.
- Gather and analyze customer feedback to identify areas for improvement and inform product development.
- Monitor customer usage and health metrics to identify opportunities for upselling or cross-selling additional products or services.
- Address customer concerns and issues in a timely and effective manner, working with internal teams as needed to find solutions.
- Ensure customer contracts are renewed on time by demonstrating the ongoing value of the company's offerings.
- Encourage satisfied customers to become advocates by providing testimonials, referrals, or participating in case studies.
- Regular customer visits and work with internal team.
Qualifications :
- MBA in business, sales, customer relations, or a related field.
- 5 years experience in customer success, account management, or a related role.
- Strong interpersonal and communication skills.
- Ability to work collaboratively with cross-functional teams.
- Customer satisfaction, customer retention, and relationship-building skills.
- Attention to detail, goal-driven, and ability to multitask.
- Experience in identifying and implementing process improvements.
- Ability to thrive in a dynamic, fast-paced environment.
- Experience in the IT or technology industry is required.
Attributes :
- Customer-centric mindset.
- Excellent relationship-building skills.
- Proactive and self-motivated.
- Analytical and data-driven.
- Ability to prioritize and manage multiple customer accounts.
Send us your resume (and we will get back to you).
J-18808-Ljbffr
Customer Success + Customer Support Manager Hawaii
Experience in customer support/success roles. Data Management: Connect with our school customers and oversee data delivery from schools, ensure accuracy, and communicate changes. Customer Support: Provide exceptional support to parents and schools, handle technical issues. Proficiency with technical...
Customer Success Manager (LATAM)
We are looking for a customer centric, motivated and positive Customer Success Manager to join our Customer Success Management team. As a Rocket Customer Success Manager, you work cross functionally to engage and optimize our customer interactions and assisting our customers to meet their goals and ...
Customer Success Manager
Cleo Customer Success Manager Honolulu , Hawaii Apply Now. Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers. Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follo...
Senior Manager, Customer Success AI
As a Senior Manager Customer Success AI, you will use your existing product management skills and excellent knowledge of Artificial Intelligence & Oracle technologies to lead a group of developers and supporting ICs in defining and implementing AI tooling and efficiencies in our existing Custome...
Customer Success Manager
The Customer Success Manager is responsible for developing and maintaining strong relationships with customers to ensure their success with the company's products or services. Jobs (Current Openings)Customer Success Manager. Job Title: Customer Success Manager. CSM will play a crucial role in ensuri...
Program Manager, Internal Operations
Leads and drives Internal Operations and other business resources through the proper identification, prioritization, communication and scheduling of tasks and milestones along with appropriate team/project meetings.Identifies, understands and plans for dependencies among activities so the right time...
New Lifeline Phone Program - Sales Team Manager (Honolulu, Hawaii) (100% Uncapped Performance-Based
As a Lifeline Distributor/Agency - Sales Team Manager, you will lead your team of Lifeline Agents dedicated to connecting individuals with affordable phone services through the Lifeline Phone Program. CF; Conduct comprehensive training programs for new and existing agents, focusing on ...
Pharmacy Operations Manager
High School Diploma, GED, or equivalent.PTCB or ExCPT certification (except in Puerto Rico).Has one year of work experience as a pharmacy technician in a retail or hospital setting.Must be fluent in reading, writing, and speaking English (except in Puerto Rico).Requires willingness to work flexible ...
Emergency Planning & Preparedness Program Manager - Oahu
Ensures management of and coordination between internal and external parties in the development of emergency management programs and initiatives from program conceptualization to implementation to include planning, budgeting, design/development of written program, implementation, delivering presenta...
Director of Sales, Customer Base Midmarket
UKG (Ultimate Kronos Group) Director of Sales, Customer Base Midmarket Honolulu, Hawaii Apply Now. Director of Sales, Customer Base Midmarket. UKG is seeking a Director of Sales for our Customer Base Midmarket sales organization. Your focus will be on maximizing the suite of product offerings across...