Technical Manager, Property Repair Network - Vendor Management (Western US)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, on your side goes beyond just words.

Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Location : This role will support a territory in the western US. The ideal location for this candidate is a central location within that territory (Denver, CO, Las Vegas, NV, and Phoenix, AZ.

Some travel may be required

Ideal candidates will have :

Property claim knowledge highly preferred, including vendor interaction within existing Property landscape

Vendor Management experience

Strong Communication / Negotiation, Presentation, Organization and Relationship Management Skills

What to expect : This is a position within the Personal Lines Property team

Manage portfolio of Property vendors and act as the day-to-day internal / external point of contact

Work continuously with internal business partners on vendor selection, review, and analysis

Partner with Procurement on contract reviews, RFPs, renewals, and negotiations

Responsible for monitoring performance, developing QA strategy, understanding contract terms and all key data points

Ability to drive internal and external accountability to ensure vendor success

Build relationships and strategy with key stakeholders (Business Operation, Procurement, Shared Services etc.)

Present portfolio recap to senior leaders on a monthly / quarterly basis

Internal Use Only) Compensation Band : G2

Job Description Summary

Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you!

As a Technical Manager, you'll manage vendors within a centralized, multi-state, On Your Side Property Repair Network and promote and provide outstanding customer service.

This will include serving as a liaison to claims leadership for contractor and vendor performance issues, claims results, and On Your Side Property Repair Network (OYSPRN) claims performance.

Job Description

Key Responsibilities :

Assists in the development of claims unit or individual training of estimating technology or claims handling procedures pertinent to OYSPRN claims.

Serves as liaison between centralized OYSPRN unit and field claims management for all related issues including performance, claims review, and reporting.

Monitors performance of vendors and contractors. Tracks and analyzes vendor and contractor performance and quality. Recommends vendor and contractor performance improvements, addition / deletion of vendors and contractors in conjunction with claims management.

Develops action plans and monitors improvement opportunities.

Carries out and maintains the reinspection program used to indicate performance utilizing Best Claims Practices.

Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers.

Reviews Property Performance Reviewer activities; provides insight and evaluation via performance management process. Trains and coaches staff in all aspects of OYSPRN program review, analysis and support.

May perform other responsibilities as assigned.

Reporting Relationships : Reports to Property Claims Director or Associate Director.

Typical Skills and Experiences :

Education : Undergraduate degree or equivalent experience.

License / Certification / Designation : State licensing where required. Successful completion of required / applicable claims certification training / classes.

Experience : Eight years related experience in Property claims. Prefer experience in property / casualty claims management.

Knowledge, Abilities and Skills : Requires solid understanding of general management practices and Property claims practices and procedures as they relate to management of contractors, vendors and claims file review.

Prefer knowledge of Property Direct repair processes, estimating systems, and related processes. Able to use both manual and computer estimating techniques;

claims and estimating systems as used in multiple states helpful. Proven ability to meet customer needs and provide outstanding service by advising customers of the claims process and ensuring a positive customer experience.

Analytical and decision-making skills needed to review files, determine processing problems / solutions and pursue implementation of new procedure / training.

Verbal and written communication skills used to interact with all levels of internal and external contacts. Ability to operate PC and related software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing Exceptions to the above must be approved by the hiring manager's leader and the Human Resources Business Partner.

Values : Regularly and consistently demonstrates Nationwide Values.

Job Conditions :

Overtime Eligibility : Not Eligible (Exempt)

Working Conditions : Requires the ability to travel to vendor, contractors, claimants and policyholder residence and other field locations as needed.

Representatives may be required to operate an automobile and have a valid driver's license with a safe driving record. Able to make physical inspections of property loss sites.

Able to climb ladders, balance at various heights, stoop, bend and / or crawl to inspect homes and structures. Able to work out-of- doors in all types of weather.

Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT).

Extended and / or non-standard hours as required.

ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit / Background Check : Due to the fiduciary accountabilities within this job, a valid credit check and / or background check will be required as part of the selection process.

We currently anticipate accepting applications until 10 / 26 / 2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including : medical / dental / vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.