Senior Customer Service Advocate

VirtualVocations
Saint Charles, Missouri, United States
Full-time

A company is looking for a Sr. Customer Service Advocate to manage outbound call campaigns and interact with patients, health plans, and providers.

Key Responsibilities : Conduct outbound member calls for various campaigns, including appointment scheduling and medication adherenceHandle inbound calls and complete detailed documentation for Medicare membersEnsure timely completion of calls and maintain performance standards while adapting to multiple campaignsRequired Qualifications : Minimum of 12 months experience in customer / member services within a healthcare organizationExperience with conducting outbound calls in a managed care environment preferredHigh school diploma required;

some college coursework preferredBilingual (English / Spanish) preferred

2 days ago
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