Product Design Director, Concierge Products

Overview

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We’re currently seeking a Product Design Director to lead our Concierge Products team, part of the Experience Design organization. The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. This role will drive differentiated vision and lead teams to craft exceptional end-to-end native experiences that allow Capital One to win at the top of the market. You will also work closely with craft leads, designers and cross functional teams to push creative boundaries while ensuring business impact and customer value.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Responsibilities

As a Director of Concierge Products, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.

Here are some of the expected competencies for this role :

• Product Design Expertise : Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Oversee and optimize the use of tools, platforms, frameworks and design systems and enable your team to develop artifacts such as vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Leadership : Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture.
• Human-Centered : Champion voices of both customers and partners, ensuring outcomes are customer- and business-focused.
• Business-Focused : Demonstrate expert knowledge of products, processes, customers, competitors and industry trends to shape how Design engages and solves business challenges.
• Problem-Solving : Share insights around technical advances and data capabilities to influence outcomes while navigating technical constraints in service of bold solutions.
• Collaboration : Connect the dots across teams and portfolios to drive coherent experiences and accelerated delivery.
• Communication : Present work across levels, integrating design frameworks, data and research insights to influence stakeholders and drive results.

The ideal candidate has a strong portfolio demonstrating leadership, process, results and impact.

Qualifications

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon hours worked. The offer will reflect the actual salary amount at hire.

McLean, VA : $226,000 - $257,900 for Director, Design

New York, NY : $246,500 - $281,300 for Director, Design

Richmond, VA : $205,400 - $234,400 for Director, Design

Candidates hired to work in other locations will be subject to the pay range for that location.

This role is eligible for performance-based incentives, which may include cash bonuses and / or long-term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Eligibility varies based on status. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable laws. Capital One maintains a drug-free workplace and will consider applicants with criminal history in accordance with applicable laws.

If you require an accommodation, contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. All information will be kept confidential to provide needed accommodations.

For technical questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not endorse or guarantee third-party products or services.

Capital One Financial is made up of several entities. Positions posted in Canada, the United Kingdom, or the Philippines correspond to Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. (COPSSC) respectively.

Additional details

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