Director of Business Development, Strategic Growth

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

About Bold Orange :

Bold Orange is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress.

We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside perspective to our customers.

Position Summary :

We’re seeking a talented, proactive, collaborative, and hard-working agency business development leader who gets energy by achieving aggressive growth goals and isn’t afraid to challenge themselves.

The ideal candidate will have experience within the marketing, CRM, or / and CX agency environment and thrive on building authentic relationships that turn into new business opportunities.

This individual will play a leading role in driving the continued growth of our agency, building a robust prospect pipeline and actively engaging and nurturing prospects.

With a relationship-focused and solution-oriented selling approach, this director will deliver the Bold Orange service difference throughout the sales process.

Position Duties and Responsibilities :

Strategic Prospecting & Pipeline Development

• Identify, prioritize, and engage CX, marketing, and digital decision-makers within enterprise brands across Bold Orange’s target verticals.
• Build and manage a robust sales pipeline, focusing on enterprise clients in key industries.
• Conduct market research to identify opportunities, analyze trends, and understand the competitive landscape within the target industries.
• Drive top-of-funnel activities, including outbound prospecting, networking, and relationship-building.
• Represent Bold Orange at industry conferences, webinars, and events to expand the agency’s presence and network within target industries.

Relationship Selling & Prospect Engagement

• Leverage Bold Orange’s relationship-focused selling model to cultivate strong, trust-based relationships with potential clients.
• Lead strategic conversations and pitch proposals that demonstrate a deep understanding of client needs in CX, digital marketing, and CRM.
• Serve as a thought leader and consultative partner to prospects, positioning Bold Orange’s services as solutions to their specific business challenges.
• Collaborate with internal teams, including strategy, client services, and digital marketing, to ensure alignment with client goals and deliver relevant solutions.

New Business Acquisition

• Lead the entire business development cycle, from initial outreach through to Statement of Work development and closing.
• Develop and present customized proposals, RFP responses, and client presentations that align with the client’s business goals and challenges.
• Partner with internal teams to develop creative, data-driven strategies for potential clients that showcase the agency’s digital marketing and customer experience expertise.

Cross-Functional Collaboration

• Work closely with Client Service, Strategy, and Creative teams to ensure smooth onboarding of new clients and seamless transition from business development to program execution.
• Collaborate with marketing to create thought leadership content, case studies, and promotional materials that support business development efforts.
• Stay informed on industry trends, innovations, and client-specific challenges to enhance business development efforts.

Required Qualifications and Experience :

• Bachelor's degree and / or equivalent experience required.
• 8+ years of business development, sales, or related experience, preferably within a digital marketing, customer experience (CX), CRM agency, or consulting environment.
• Previous experience in client delivery (client services or strategy roles) within a marketing or digital agency is strongly preferred.
• Proven track record of selling into enterprise-level organizations.
• Deep understanding of digital marketing, CRM, customer experience, and the agency landscape.
• Expertise in relationship-based selling with a focus on long-term, consultative partnerships.
• Strong business acumen with the ability to speak fluently about marketing, digital transformation, and customer experience challenges faced by enterprise clients.
• Exceptional communication and presentation skills, with the ability to articulate Bold Orange’s experience and expertise in a compelling and tailored way.
• High degree of professionalism, with an ability to influence and engage executive decision-makers.

Preferred Qualifications and Experience :

• Entrepreneurial mindset, with the ability to take initiative and drive results in a fast-paced, dynamic environment.
• A self-starter with a high attention to detail and an ability to manage and execute many priorities simultaneously.
• Collaborative team player who thrives on building deep internal and external relationships.
• Solution-oriented with a passion for helping clients achieve their business objectives through innovative marketing and CX strategies.
• Exceptional verbal and written communication skills candidate must have a keen eye for the details.
• Works with a sense of urgency with strong organizational and follow-up skills.

Equal Opportunity Employer :

We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law.

Bold Orange does not and will not discriminate against employees, prospective employees, clients or vendors.

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