Position Summary
Under the direction of the VP of Community Engagement, the Outreach Representative will identify individuals and families in need of health care services throughout Essex County and link them to Zufall Health West Orange.
Outreach will be conducted to CBOs, churches, schools, and local government and non-government agencies to increase awareness of ZHC services and increase referrals to our local site in West Orange.
Will also provide transportation using a company vehicle for those patients most in need and where Lyft and Uber are unavailable.
Will be responsible for driving Zufall’s mobile medical and dental units at least 1 day per week if and when no other driver is available.
Essential Functions, Duties and Responsibilities
- Assists in obtaining essential support services such as Medicaid, food stamps, transportation, translation services and day care
- Serves as an advocate for the patients, and acts as a liaison between the patients and community agencies
- Attends in-service education and training programs
- Provides basic health information and education to patients
- Arranges referrals and provides transportation as needed
- Assists medical staff in care management through outreach using patient registries
- Provides ongoing social and emotional support through care management
- Completes daily activity logs, referral forms and other reports, as necessary
- Assumes other program related tasks as assigned
Knowledge, Skills and Abilities
- Ability to communicate in English, both orally and in writing; ability to speak Spanish fluently
- Ability to operate a motor vehicle and travel within the ZHC service site area
- Strong interpersonal and communication skills, and the ability to demonstrate empathy
- Ability to relate to patients as well as to local government and community organization workers and leaders
- Ability to work independently, seeks assistance when necessary
- Works with medical and social work professionals in a multi-disciplinary team, and works in a fast-paced work environment
- Possesses basic knowledge of target populations’ ethnic and medical needs
- Possesses flexibility, cultural sensitivity and tactfulness
- Maintains HIPAA compliance in all regulated transactions and complies with all regulatory standards
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