Associate Cloud Ops Engineer

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive .

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About the Role

Impact you will make

You will be responsible for ensuring the reliability, availability, and performance of applications and services running on the Azure cloud platform.

The role blends software engineering and systems administration practices to build and maintain scalable, reliable, and efficient cloud infrastructure.

What you will do

Technical Support : You will provide technical support and administration of the current applications and services across multiple environments, including Azure.

Use your analytical and critical thinking skills to troubleshoot complex problems and provide root-cause-analysis. Collaborate with both internal and external technical resources for problem resolution.

Take ownership of complex problems or business processes and see the implementation to completion.

Solution Oriented : A passion for identifying problems proactively and strategically driving solutions while engaging relevant resources and stakeholders.

You will not only care about problems you are solving but the quality of the solution used to solve those problems. You will use both existing tools and utilities provided and develop your own.

You will have the knowledge needed to integrate data from external sources and support seamless integration with our dynamic web applications and services.

Communication : You will use your strong interpersonal skills to collaborate with fellow team members, external vendors and technical resources across teams.

When the need arises, you will be able to communicate with customers both internal and external.

Monitoring and Incidents Response : Set up and maintain monitoring and alerting systems using Azure Monitor, Application Insights, and Log Analytics.

Respond to incidents, troubleshoot issues, and perform root cause analysis to prevent recurrence, improve on mitigations and limit impact tot customers.

• System Design and Architecture : Collaborate with development and infrastructure teams to implement best practices for high availability, disaster recovery, and fault tolerance.
• Automation and Tooling : Develop and maintain automation scripts and tools to streamline deployment, monitoring, and maintenance tasks.

Use Infrastructure as Code (IaC) tools like Azure Resource Manager (ARM) templates and Terraform to manage infrastructure.

Performance Optimization : Analyze system performance and identify bottlenecks. Engage and collaborate across teams to optimize resource usage and improve application performance through tuning and scaling strategies.

What you will bring

• Bachelor's degree in computer science or a related discipline preferred with 1-3 years of applications development experience or demonstrated ability to meet job requirements through a comparable number of years of technical work experience.
• Proficiency in cloud platforms, specifically Microsoft Azure
• Experience with scripting and programming languages (e.g., PowerShell, C#, T-SQL) is required.
• Experience with monitoring tools and practices (e.g., Azure Monitor) is required.
• Experience with logging and log management tools (e.g., Log Analytics, KQL) is required.
• Familiarity with configuration management and IaC tools (e.g. ARM, Terraform, Ansible).
• Understanding of networking concepts.
• Understanding and experience supporting IIS
• Familiarity in deployment pipelines (Azure DevOps) is desired.
• Familiarity with API development and testing tools (Soap UI, Postman)
• Experience in development or support of web services is desired.

What we would like to see

• Bachelor's Degree in Computer Science or related field.
• Experience with Healthcare Revenue Cycle
• Passion for supporting customers

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices;

this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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