Parking Operations Manager II

Parking Operations Manager II

University of California Los Angeles

Budgeted Pay Scale : $71,500 - $90,000

Full Salary Range : USD $71,500.00 / Yr. - USD $154,900.00 / Yr.

Special Instructions to Applicants

The budgeted hiring salary / target range for this position is from $71,500 - $90,000 annually, with salary placement based on skills, knowledge, and experience.

Resume and cover letter is required.

Position Summary

The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients and visitors.

All 6 business units within UCLA Parking Services work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience.

The Parking Services Managers provide managerial, operational and administrative oversight of front-line parking and campus information operations, a highly visible 24 / 7 / 365 customer service operation serving the core campus, the medical campus and special event venues.

Serve as a member of the Parking Leadership team, actively participating in strategic business & budgetary planning efforts and customer experience improvement programs in support of the Transportation Mission, Vision and Values.

Directly manage a front-line operation, directing the work of supervisors and staff in a manner that promotes exceptional customer service, teamwork and enhanced employee satisfaction.

Assist with personnel management, program evaluation / planning, financial management, and data analysis and research. Manage the development and implementation of policies and procedures, as well as a structured communication processes that improve operational efficiency and effectiveness by assuring consistency and timeliness of critical information, supportive of the quality improvement program within Parking Services and E&T as a whole.

Exercising independent judgment and a high degree of political acumen, communicate policy and operational guidelines governing existing operations to the campus community and staff, and work with the campus community on changes related to permit parking and space usage.

Coordinate and facilitate work groups and teams to support continuous improvement programs, goals, and departmental standards, which includes development, design, and implementation of tools to track and measure performance.

Identify and diffuse issues that may have a campus-wide impact or require management intervention. Act as a liaison to and interact with all levels of the campus community, Parking Services, and E&T.

Lead by example and demonstrate a professional and respectful approach to dealing with employees and customers at all times.

Perform complex analyses and project work as requested by management and / or E&T Senior Management in support of decision-making.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.

Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Demonstrated skill in operating a PC utilizing such programs as Microsoft Outlook and applications such as Word, PowerPoint and Excel.

Ability to understand and utilize various operational systems used in selling and managing parking. (Preferred)

• Working Knowledge of UC policies and procedures particularly in the area of staff personnel, labor agreements and Community Safety. (Preferred)
• Familiarity with the campus layout, streets and buildings, as well as the location of parking facilities managed and operated by the University. (Preferred)
• 1. Demonstrated ability to apply sound management principles, trends and practices in a large, institutional environment, with both represented and unrepresented staff. (Required)
• 2. Demonstrated skills in managing and supervising a diverse staff, delegating work, supervising and providing a work environment conductive to the motivation of subordinates, including demonstrated ability to set high quality customer service standards. (Required)
• 3. Skill in listening attentively and demonstrated oral communication skills, conveying information clearly, concisely and accurately while conveying awareness of customers' or staff's concerns or issues. (Required)
• 4. Skill in and ability to negotiate mutually agreeable solutions to conflicts between individuals, groups or organizational units while also adapting to frequent changes in workload, interruptions, deadlines, and competing / changing priorities. (Required)
• 5. Ability to maintain confidentiality of information and documents as well as ability to analyze staffing needs to effectively cover operational needs, taking into account daily changing priorities. (Required)
• 6. Ability to coordinate and chair meetings, lead discussions, organize planning processes, and provide a variety of information on departmental projects, policies and procedures. (Required)
• 7. Skill in recruiting, training, interviewing, evaluating job performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions when needed. (Required)
• 8. Skill in developing and implementing training programs. Ability to train and direct personnel while maintaining cooperative working relationships. (Required)
• 9. Working knowledge of parking and commute programs within a large University environment, including experience with permit management systems, citation management systems, and space allocation methodologies. (Required)
• 10. Demonstrated organizational, problem-solving, decision making and action planning skills, which includes analyzing information, practices, procedures, problems, and situations to recognize alternatives and consequences, formulate logical and objective ideas. (Required)
• 11. Ability to learn, retain and adhere to all University of California Parking and Police Rules and Regulations and handle violations on the basis of this knowledge. (Required)
• 12. Ability to plan, develop, implement and evaluate programs, policies and procedures conducive to a productive work environment and supportive of staff development and customer service. (Required)

Special Conditions for Employment

Background Check : Continued employment is contingent upon the completion of a satisfactory background investigation.

Schedule

Monday-Friday, 8AM-5PM

Union / Policy Covered

99-Policy Covered

To apply, please visit : https : / / jobs.ucla.edu / careers-home / jobs / 3275

Application Deadline : 8 : 50 p.m. on

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