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Director of Customer Success - HR Operations

VirtualVocations
Inglewood, California, United States
Full-time

A company is looking for a Director of Customer Success.Key Responsibilities : Manage and resolve client issues, develop best practices for engagement, onboarding, and support, and ensure account retention and growthDirectly handle daily tasks related to customer success, including setting up and managing client accounts, troubleshooting issues, and providing supportAct as the senior point of contact for key clients, addressing complex issues and meeting their needsQualifications : Bachelor's degree in Business, HR, or a related field;

Master's degree is a plus5+ years in customer success, with at least 3 years in a leadership roleProven track record in managing and scaling customer success teamsProven experience with HR, payroll, compensation, EOR, or PEO productsFlexibility and willingness to take on diverse responsibilities as needed

16 days ago
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