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Call Center Supervisor

VirtualVocations
Santa Clara, California, United States
Full-time

A company is looking for a Supervisor - Call Center (Temporary) to oversee call center staff during open enrollment for the Vermont Health Exchange project.

Key ResponsibilitiesSupervise call center staff to ensure quality standards and adherence to proceduresEvaluate employee performance and recommend personnel actions in collaboration with Human ResourcesIdentify training needs and provide coaching to direct reports to enhance performanceRequired QualificationsBachelor's degree in a related field or equivalent experience3-5 years of relevant professional experience required6 months or more of supervisory or leadership experience preferredPrevious call center experience preferredAbility to maintain confidentiality in all work tasks

10 days ago
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