JOB RESPONSIBILITIES
- Weekly site visits / job reviews with technicians.
- Utilize current technologies to document customer site visits; to review / evaluate the quality of worked done during preventative maintenance, field quote, projects, and time & material work.
- Develop and present training topics, scenarios, and schedules to help keep technicians up to date with new equipment manufacture developments.
- Search out manufacture factory training for technician development.
- Provide onsite, hands-on training for apprentices as needed or requested.
- Receive technical support questions from technicians.
SKILLS
- Customer service focused approach to problem solving.
- Self-motivated to be organized and detail focused.
- Team player and a willingness to help fellow associates.
- Excellent verbal and written communication skills with consistent and timely follow up.
- Motivated to achieve goals and customer satisfaction.
EDUCATION / EXPERIENCE
- Minimum of five years as an HVAC Journeyman working in commercial / industrial facilities.
- Working knowledge of Microsoft Office is preferred.
GEM Inc. is an Equal Employment Opportunity Employer.
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