General Manager Hotel De Anza

Qualifications

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

• Full-service experience preferred.
• 3-5 years : At least 3-5 years experience as a General Manager within hotel operations demonstrating progressive career path responsibilities.

Benefits

• Health Benefits, Travel Perks & More
• Medical, Dental, and Vision Insurance, a 401k, Vacation, and Sick Leave are offered with this position. A team Member Travel Program encourages each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
• Salary Range : $90,000-$110,000 / annually.

Responsibilities

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision-making;

demonstrates honesty / integrity; leads by example.

• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Improving Service - Improving service by communicating and assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching when needed.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Supervising Team Members - Supervising and managing team members.
• Managing all day-to-day operations.
• Understanding team members’ positions well enough to perform duties in their absence.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Communicating with Supervisors, Peers, and Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Managing Daily Operations of the Hotel - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests daily.
• Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Administrating Recognition Programs - Participating in team member recognition programs, publicly recognizing good quality, performance, and service.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Tasks performed daily (regularly) : Review / verify daily reports, responsible for bank deposits, petty cash, guest relations, public relations, facility inspection, sales calls, maintenance of accepted standards of operations, monitor performance to forecast.
• Tasks performed periodically : Hire / train / coach / delegate / terminate team members, negotiate contracts for goods and services following company policy, negotiate groups along with room sales, order supplies and approve invoices for payment, monitor and collect receivables, attend community events (Chamber of Commerce, Visitors Bureau, etc.).
• Tasks performed occasionally : Oversee hotel refurbishment, travel to sales events and training seminars, survey competing facilities, complete marketing reports, monitor monthly financial statements, participate in hotel budgeting and planning.
• Other duties from time to time as assigned by the Manager.

Experience

Required

• Full-service experience preferred.
• 3-5 years : At least 3-5 years experience as a General Manager within hotel operations demonstrating progressive career path responsibilities.

Preferred

• Professional skills : Proficiency in MS Office Suite, experience with hotel operations software programs, skillful in project planning / tasks, and able to prioritize projects / tasks.
• Personal skills : Highly organized and efficient, pro-active and results-driven, ability to adapt and demonstrate flexibility, leads by example and with integrity, excellent communicator and team motivator, business-like, socially engaged, passionate, expressive, demonstrating a positive attitude.

Education

Preferred

Bachelors or better in Hospitality Management.

Skills

Preferred

• Enthusiasm
• Training
• Conflict Resolution
• Interpersonal Communication (oral & written)
• Microsoft Excel
• Leadership
• Budget
• Critical Thinking
• Ability to Understand & Improve Relationships

Job Type : Full-time

Pay : $90,000.00 - $110,000.00 per year

Schedule :

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Rotating weekends
• Weekends as needed
• Weekends only

Work Location : In person

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