Residential Services Coordinator

Job Description

Job Description

Come join our team

Trump National Golf Club Jupiter is a family oriented 5-star golf club located in the heart of Palm Beach County. This premier club features an award-winning 18-hole golf course, state-of-the art clubhouse, the finest of dining venues, spa and fitness center and a resort style pool.

All coming together to make this one of the most desirable clubs in all of Florida.

At Trump National Golf Club Jupiter, our mission is to provide a memorable experience for the entire family to enjoy. This is achieved through our world-class facilities and the superior service provided by our dedicated staff.

If you wish to join an elite team, Trump National Golf Club Jupiter is currently hiring. Successful candidates must have a passion for the hospitality industry, commitment to excellence, great communication skills, strong work ethic, and understand the importance of teamwork.

Applications are now being accepted for the following position :

Residential Services Coordinator

Summary : The Residential Service Coordinator provides personal attention and manages homes for permanent residents / homeowners ;

serves as the primary liaison between homeowners, property association and the Club’s various internal departments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides personal attention and oversees all maintenance requirements for homeowners.
• Serves as key liaison between homeowners and various Club departments and the POA.
• Understands and executes association guidelines and provides support to the Community Association General Manager.
• Communicates timely and effectively with all homeowners to answer questions, resolve issues and provide excellent service.
• Establishes a relationship with all new homeowners and completes a new homeowner orientation.
• Creates and maintains work orders, weekly reports, home care reports, invoices, and other applicable correspondence.
• Establishes long-term relationships with vendors and maintains preferred vendor list.
• Provides homeowners with recommendations for maintaining homes to Trump National Jupiter’s standards.
• Coordinates service repairs for individual homeowners and manages vendor activity.
• Completes weekly exterior inspections on all whole ownership homes on property.
• Facilitates with Engineering to successfully complete hurricane preparations for all private homes.
• Manages and implements vacant home care interior inspections and collaborates with necessary departments and / or vendors for follow-up recommendations.
• Maintains a current manual of all departmental forms and form letters.
• Adheres to all Club policies and procedures.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience : One year certificate from college or technical school; or three to six months related experience and / or training;

or equivalent combination of education and experience.

Language Skills : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of the club.

Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms.

The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and / or move up to 20 pounds and occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to wet and / or humid conditions and outside weather conditions.

The employee is occasionally exposed to extreme cold; extreme heat and vibration. The noise level in the work environment is usually moderate.

We offer a competitive benefits package including :

• Paid Time Off (vacation & sick / personal time)
• Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Voluntary Life Insurance
• Company Paid Short & Long Term Disability
• Accident Coverage
• Critical Illness Coverage
• Hospital Indemnity Coverage
• Legal Plan Insurance
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• 401(k) Retirement Savings Plan

EOE / DFWP