Patient Access Representative

Albuquerque Health Care for the Homeless
Albuquerque, NM, US
$17,57-$18,5 an hour
Full-time

Job Description

Job Description

Salary : $17.57-$18.50 hourly

The role of Patient Access Representative is to create a positive and efficient client / patient experience through excellent customer service.

This position also maintains appointment scheduling and administrative documentation in alignment with organizational standards.

Duties and Responsibilities :

  • Greet patients / clients and provide information as needed
  • Schedule patient appointments for primary care
  • Answer phone calls and respond to emails / faxes as appropriate and needed
  • Ensure all administrative paperwork for processed through primary care is complete and accurate, including ROIs, intake paperwork, applications for financial assistance, etc.
  • Verify insurance eligibility and restrictions, including referrals, prior authorizations, and financial assessment

Minimum Qualifications :

  • Experience working in a medical front desk, customer service, or hospitality role
  • Ability to work in fast-paced, stressful / noisy environment
  • Excellent attendance history
  • Ability to work and communicate with a widely diverse range of clients / patients and coworkers
  • High school diploma or equivalent

Preferred Qualifications :

  • Previous experience working in a FQHC and / or with underserved populations
  • Bilingual Spanish / English
  • Experience with Electronic Heath Record (EHR)
  • 6 days ago
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