Job Description
Ultimate Staffing is parenting with a well-established organization in Laurel, MD who is seeking a Bilingual (Spanish) Call Center Representative.
This role is critical in delivering exceptional customer service to a diverse client base by handling inquiries and resolving issues in both English and Spanish.
This is a full-time, 100% on-site opportunity, if you are interested apply immediately!
Location : Laurel, MD
Pay : $19-$21 / hourly
Schedule : Monday-Friday
Responsibilities :
- Address and resolve inquiries about accounts and services, handle billing issues, and process payments, refunds, and adjustments.
- Schedule meter readings, manage account modifications, and process name / address changes and final bills.
- Maintain effective contact and follow-up with customers through various channels and provide information on programs and services.
- Grant bill extensions, assist with collections, and handle account turn-offs for nonpayment.
- Troubleshoot technical issues, stay informed about operational updates, and educate customers on water and sewer maintenance.
Qualifications :
- Fluent in Spanish and English, with the ability to effectively communicate and understand both languages.
- Previous experience in a call center or customer service role preferred; experience in handling billing and account management is a plus.
- Excellent communication, problem-solving, and interpersonal skills. Strong attention to detail and the ability to multitask effectively.
- Comfortable with using call center software and handling basic technical troubleshooting.
- High school diploma or equivalent required; additional certifications or training in customer service or a related field is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
To apply please email your resume to [email protected]
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