Workspace Management Program Lead-Global Operations

Workspace Management Program Lead-Global Operations

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Job Description :

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function.

Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources.

Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Line of Business Job Description :

The Global Operations Workspace Management Program Lead is a role that supports occupancy planning and the day-to-day operations of the workspace management function.

The role may be assigned various duties including occupancy planning, move project coordination, seat assignments, request intake management, data health maintenance, seat demand forecast support, and workflow documentation.

The role will be expected to become a subject matter expert in the workspace management function and build strong relationships with real estate services partners and teammates.

The position calls for an energetic employee with a readiness to execute at a high level with proactive planning and great attention to detail.

Enthusiastically adjusting to changing demands and acting as a self-starter will also be important for success.

Responsibilities :

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders.
• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives.
• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators.
• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders.
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives.
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution.
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

Required skills :

• 5 or more years of combined experience in the areas of workspace management, technology, business support, project management, real estate, or workforce planning.
• Ability to work in a team-oriented environment with strong aptitude for problem solving.
• Strong communication skills : written, verbal, presentation, and meeting facilitation.
• Strict attention to detail and dedication to flawless work product.
• Adept at balancing multiple and competing priorities; outstanding organizational and planning skills.
• Excellent Microsoft Office skills, specifically Excel, PowerPoint, and SharePoint.
• Demonstrated ability to build relationships and partner across departments.
• Ability to manage complex projects as either project manager or member of project team.

Desired Skills :

• Knowledge / experience working with workspace management & real estate tools.
• Experience working with data.
• Technical aptitude and desire to use or learn new applications / systems.
• Ability to identify, understand, design and implement new process flows in a complex environment.

Skills :

• Process Design
• Program Management
• Project Management
• Reporting
• Strategy Planning and Development
• Issue Management
• Oral Communications
• Presentation Skills
• Prioritization
• Problem Solving
• Performance Management
• Process Performance Management
• Process Simplification
• Risk Management
• Workforce Planning

Shift : 1st shift (United States of America)

Hours Per Week : 40

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