Contract Duration : 6-month contract to hire (based on performance); benefits offered while on contract after 30 days!
Location : Fully remote in MST OR PST state!
Hours : 8 : 30AM PST-5 : 00PM PST
Must-haves
All candidates must have reliable personal computer or laptop running Windows 11 with more than 4GB of RAM OR the MacOS 12.7.4 or higher
Bilingual in English AND Spanish
Minimum of 6 months of experience working in an outbound customer service OR appointment scheduling role
Experience in a
high-volume outbound calling
role with the ability to make 100+ calls a day without getting burned out
Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities
Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, so processes are constantly changing!
Plusses
Proficient in
Google Suite
applications
Previous experience working in healthcare or a strong passion for health and wellness
Day-to-Day
Insight Global is seeking a Remote Customer Service / Member Experience Coordinator for a health and wellness client based out of San Francisco.
The Member Experience Coordinator will be supporting the clients Registered Dietitians by reaching out to members after their initial appointment to assist them in scheduling follow-up visits.
This role will be critical in helping members understand the value of the 12-week programs offered, and in turn, contribute to the continued growth of their company.
Daily you will be responsible for conducting check-ins with members after their initial visit to ensure they had a positive experience, as well as effectively communicating the benefits of the 12-week programs to members.
You will then help with scheduling follow-up visits with their Registered Dietitian, ensuring that our members are receiving the support they need to succeed.
Lastly, addressing any questions or concerns that members may have about telenutrition, and escalating any issues to the Support Team lead as needed.
The candidate will sit remote but must be comfortable working 8 : 30AM-5PM PST!
$17 / hr to $19 / hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
Remote Member Support Representative
The Member Experience Coordinator will be supporting the clients Registered Dietitians by reaching out to members after their initial appointment to assist them in scheduling follow-up visits. Insight Global is seeking a Remote Customer Service/Member Experience Coordinator for a health and wellness...
Member Support Representative (Local Candidates - Remote Potential)
In this entry-level role, the Member Support Representative is considered the "front line" of the ministry in assisting members with general inquiries over the phone or email. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement t...
Remote Member Support Representative
The Member Experience Coordinator will be supporting the clients Registered Dietitians by reaching out to members after their initial appointment to assist them in scheduling follow-up visits. Insight Global is seeking a Remote Customer Service/Member Experience Coordinator for a health and wellness...
Fraud Support Representative (Remote)
The Fraud Support Representative will help customers who are victims of fraud navigate next steps, giving support and empathy in what can be an extremely difficult experience. As a Fraud Support Representative, you will work with customers and internal teams on cases of potential fraud and events re...
Remote Customer Support Representative - Starting at ~22/hr + Benefits + PTO
Our Remote Health Team is looking for a full-time, seasoned Customer Support Representative. Beyond working in Hubspot Service (our CX platform), our Remote Health team has a strong passion for health and wellness, and experience in a related field. Assist event and support teams with outbound custo...
Patient Support Center Representative - National Remote
As a Patient Support Center Representative, you are supporting a medical call center group based out of Southern CA, taking 75+ inbound calls per day, from patients, clinical staff, and community members. Assists other Patient Support Center Representatives and Supervisors with daily paperwork load ...
Remote Customer Support Representative - Starting at ~22/hr + Benefits + PTO
Our Remote Health Team is looking for a full-time, seasoned Customer Support Representative Our CSR’s are at the forefront of client interactions and are key to our exceptional customer experience strategy. Benefits: Sick leave Paid time off Health, dental, and vision insurance 401k Company-wi...
Disaster Relief Support Representative (Remote)
Are you ready to shine a light in times of crisis? Do you have the superpower to soothe storms with your voice and provide hope through your keyboard? If you’re passionate about making a difference, we want you to join our dedicated team of Disaster Relief Support Representatives!. Are you ready to ...
Technical Support / Customer Service Representative (Remote)
Technical Support / Customer Service Representative. Technical Support / Customer Service Representative. Technical Support / Customer Service Representative. ALL members contribute and support each other’s success and well-being, proudly united as “game-changers. ...
Customer Support Specialist (Remote)
D Aceto Services LLC is seeking a dedicated and enthusiastic Customer Support Specialist to join our remote team. In this role, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving any issues they may encounter. Document customer inter...