Responsibilities
- Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
- Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.
- Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
- Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.
First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered aprehensive benefits program, with customized offerings, including those designed to support families, however defined.
More information regarding our benefits offerings can be bound here : / / jobs.firstcitizens / benefit
This job posting is expected to remain active until July 15th, 2024. If it is necessary to extend this deadline, the posting will remain active as appropriate.
Job postings maye down early due to business need or a high volume of applicants.
Qualifications
High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services OR N / A and N / A years of experience in Collections, Customer Service, or Financial services Preferred Education : Bachelor's degree Skill(s) : Effectivemunication skills to include active listening, empathy, Ability to negotiate and collect, Ability to type and talk and work in multiple systems simultaneously, Level of attention to detail and accuracy including written skills Job ID 22761
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