Welcome to Brooks Insurance Services, a dedicated and dynamic team committed to delivering exceptional customer service right from our vibrant location in Naples, Florida.
We are currently on the lookout for a motivated and bilingual Insurance Customer Service Representative who is eager to join our in-office team.
As an integral part of our company, you will engage directly with our clients, providing personalized assistance and guidance through their insurance needs.
Our company thrives on fostering a positive and inviting atmosphere, ensuring that both our clients and team members have fulfilling and rewarding experiences.
If you're someone who enjoys helping others and wants to work in an energetic environment that continually seeks to exceed expectations, this is the opportunity for you.
Join us at Brooks Insurance Services, where your contribution is valued and your professional growth is encouraged.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Life Insurance
Hands on Training
Career Growth Opportunities
Work-Life Balance
Holidays Off
401k Plan
Advancement Opportunities
Mentorship
Professional Work Environment
Team Building Activities
Equipment Provided
Monday - Friday (8 : 30am - 5pm) Work Schedule
Weekends & Evenings Off
Vision Insurance
Licensing Assistance
Bonus Opportunities
Warm Leads Provided
Performance Bonuses
Ongoing Training Seminars
Evenings Off
Mon-Fri Schedule
Tuition Reimbursement
Professional Development
Responsibilities
Client Support : Provide exceptional customer service to policyholders by addressing inquiries and resolving issues efficiently.
Policy Assistance : Guide clients through the policy renewal and claims process, ensuring a clear understanding of their insurance plans.
Translation Services : Utilize bilingual skills to assist English and Spanish-speaking clients, ensuring clear communication and understanding.
Documentation : Maintain thorough and accurate records of client interactions and transactions.
Product Knowledge : Stay well-informed about our insurance products and services to effectively support clients.
Feedback Collection : Gather client feedback and convey insights to the management team for service improvement.
Team Collaboration : Work collaboratively with the sales and underwriting teams to deliver comprehensive service to all clients.
Requirement
Bilingual proficiency in English and Spanish is essential.
Prior experience in customer service or insurance service roles is highly desired.
Excellent communication skills, both verbal and written, in both languages.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
High school diploma or equivalent required; additional education or training is a plus.
Proficiency with Microsoft Office Suite and familiarity with CRM systems.
Must be willing to work on-site in Naples, Florida.
Ability to work collaboratively in a team-oriented environment.
Insurance Customer Service Representative
Insurance Customer Service Representative. Previous customer service experience, preferably in the insurance industry. Strong knowledge of insurance products, such as auto and home insurance, is a plus. Our mission is to lead the insurance space by providing personal, efficient solutions to meet cli...
Customer Service Representative - TurboTax (WFH)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Outbound Sales Representative - 021224
Execute transfer of potential customers to a licensed insurance agent. Insurance - medical, dental, vision, disability and life insurance plans. Are you interested in an opportunity to join the fastest-growing organization with a one-of-a-kind culture? SelectQuote is looking to hire individuals for ...
Customer Service Representative - Intuit (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
Customer Service Representative. We're committed to bringing a passion and customer focus to the business. Facilitate service activities to enhance and enable the guest experience. Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month follow...
Customer Service Representative
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - Urology - Bonita Health Center
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in...
Customer Service Representative - Work From Home Florida
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life su...
Customer Service Representative - Accredo - Remote
As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy. Our Customer Service Associate Representatives are integral to our mission of elevating patient care. This role r...
Customer Service Representative
Meritain Health an Aetna/CVS affiliate has multiple openings for Customer Service Representatives in our permanent work from home role $17. This position handles customer service inquiries and problems via telephone, internet or written correspondence. Anchored in our brand — with heart at its cente...