Job Description
The purpose of this job is to provide frontline & timely support to the Wholesale / Rack customer base and its marketing team.
This role will serve as the primary contact for customer inquiries and is responsible for ensuring those inquiries are resolved and feedback is provided to the customer.
In this role :
- Provide dynamic support to customers over a wide variety of Wholesale, Rack, and Freight inquiries.
- Execute weekly transaction and other requested reporting when required by customers.
- Follow up on assigned inquiries to ensure completion in an acceptable time frame.
- Establish and maintain successful working relationships with the Commercial Excellence, Customer Success, Marketing and Order Fulfillment teams, in alignment with shared goals.
- Develop rapport with the Wholesale customer base through regular conversation by having reactive and proactive phone calls.
- Partner with the Customer Success and Marketing Teams to support a specific set of customers.
- Execute regular customer surveys to gain feedback from the Wholesale Customer Base. Collaborate with Manager to strategically address any feedback.
Qualifications
- High School Diploma or Equivalent Certificate Required
- Bachelor’s Degree Preferred or Minimum 2 years Customer Service Experience
- Intermediate Microsoft Office skills
- Intermediate skills with a CRM (i.e., Salesforce) and other company software preferred
- Ability to gain knowledge of fuel and rack marketing industry
- Ability to gain knowledge of company products and offerings
Additional Information
- Nation-wide Medical Plan / Dental / Vision
- 401(k) Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Weekly Pay
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