Package Liaison

Job Description

At Luxer One, we’re relentlessly improving the way the world receives goods. Whether it’s last-mile delivery at multifamily properties and offices, or buy online and pick-up in store orders in retail, we are dedicated to finding the best solutions for our customers.

Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to luxury apartment buildings in the West Palm Beach area.

Come join our growing team! This service representative will help organize and maintain package reception rooms / locker systems at apartment complexes located in the West Palm Beach area.

The service rep will visit their assigned property 3 times a week, and perform various duties. This role has the potential to grow and add more hours as locations come onboard.

What You’ll Do :

• Provide in-person support to residents having package questions / issues
• Log recently-delivered packages into the property's automated package management system
• Deliver packages to resident doors
• Organize packages within the room, to make it easier for residents to find their packages
• Identify aging / stale packages and prepare them to be returned to sender
• Serve as a primary liaison between the property and the package management provider support team
• Deliver certain packages directly to residents' doors
• Perform lightweight maintenance on the locker / package room management system

Requirements

Who You Are :

• Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents.
• Access to reliable transportation (e.g. a personal car or access to Metro) Ideally, the candidate would live in or near the West Palm Beach area.
• Comfortable using technology (you will be using a digital package management system)
• Good organizational and problem-solving skills
• Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols
• Able to / comfortable with moving and arranging packages, some of which may be bulky
• At least 18 years old.
• Availability : Mid-Day, Weekdays (15 Hours a Week)

Benefits

You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow.

We promoted 42% of our employees last year!

• As Luxens , we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
• 401K with employer match
• Accrued PTO to relax, recharge, and rest
• Accrued Paid Sick Leave
• Employee Assistance Program
• Liaison Uniform and Equipment Provided

Requirements

Who You Are : Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents.

1-2 years of customer service experience required. Access to reliable transportation (e.g. a personal car or access to Metro) Ideally, the candidate would live in or near the downtown Dallas area.

Comfortable using technology (you will be using a digital package management system and iPad) Good organizational and problem-solving skills This role involves regular physical activity, including lifting and arranging packages, some of which may be bulky.

Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas.

At least 18 years old. The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the management team.