Opening with our client for a Level I IT Field Technician. Work from home / remote and also travel to client sites in Western PA and Eastern OH areas.
The ideal candidate will sit in Western PA or Eastern OH area.
Must have high-speed internet and reliable transportation. (Mileage reimbursement for travel).
The IT Technician will troubleshoot and resolve assigned customer issues and work on various internal IT projects as needed.
Work will be a mix of onsite (traveling to client sites in Western PA and Eastern OH) and remote support, primarily on macOS and iOS operating systems.
Responsibilities
- Troubleshoot hardware and software problems on macOS desktops, laptops, servers, printers, and other devices including iOS.
- Install, configure, upgrade, and maintain hardware and software on desktops, laptops, servers, printers, and other devices
- Assist with managing software updates, application installs, and configuration of managed computers (via RMM and MDM)
- Troubleshoot basic networking issues
- Perform routine preventive maintenance to ensure optimal performance of hardware and software systems
Qualifications
- Experience providing support for macOS
- Ability to learn basic Linux skills
- Basic understanding of Command Prompts, networking and how VPNs work
- Ability to learn and use internal IT tools and processes
- Ability to learn new systems and procedures
- Excellent communication skills and ability to work with customers in a friendly and professional
- Reliable, high-speed internet connection
- License, car insurance, and access to reliable transportation
Level I IT Field Technician - 24-00695
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Opening with our client for a Level I IT Field Technician. Level I IT Field Technician - 24-00695. The IT Technician will troubleshoot and resolve assigned customer issues and work on various internal IT projects as needed. Work will be a mix of onsite (traveling to client sites in Western PA and Ea...
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