Front Office Manager

Job Description

Are you ready to lead with flair and finesse? Join our vibrant team at the Normal Marriott , where hospitality meets excitement! We're on the lookout for an enthusiastic Front Office Manager to orchestrate the seamless operation of our bustling lobby and front desk, overseeing the guest experience in our 226 stunning rooms.

As part of the Atrium Hospitality family, you'll thrive in an environment that values innovation and teamwork. If you're passionate about delivering top-notch service with a smile and ready to be part of an unforgettable journey, seize this opportunity to shine at the Normal Marriott!

Atrium Hospitality is seeking a dynamic Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments :

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;
• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
• Evaluate and recommend revenue driving initiatives and monitor revenue performance;
• Recommend and implement approved changes that could improve service and increase operational efficiency;
• Ability to serve as Manager on Duty; and
• Any and all other work as required to complete the primary purpose of the position.

What you will need to be considered for this role :

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

High school diploma or equivalent

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

What will set you apart :

2 years of night audit experience

Bachelor’s Degree in related field

Physical :

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand / or walk for duration of scheduled shift

Other :

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate Home Away From Home’ for our guests.

We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include :

• Daily Pay
• Significant Travel Discounts on Marriott and / or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales.

Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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