Job Description
What you will be doing
- Set up orders and deliver to rooms within approximately 20-30 minutes.
- Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
- Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc.
Check complete food order to ensure all have been set on tray for delivery.
- Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
- Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Location Description
31 West Ohio Street, Indianapolis, Indiana 46204 Sheraton Indianapolis City Centre Hotel welcomes you to Indiana's capital city with modern style and unparalleled convenience.
Perfectly situated in the downtown district, just half a mile from the Indiana Convention Center, our hotel is tailor-made for both business trips and family vacations.
Settle in to beautifully designed rooms, featuring home-like comforts and the Sheraton Signature Sleep Experience.
Requirements
What we are looking for
- Strong communication skills verbal and written
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
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