PRO SHOP ATTENDANT

Job Description

Job Description

Position Description : SEASONAL PRO SHOP ATTENDANT : The Pro Shop Attendant is primarily responsible for greeting all customers and courteously and knowledgeably responding to customer's questions both in person and over the telephone.

Completes sales transactions accurately in the point of sale (POS) system. Assures that merchandise displays and the pro shop and surrounding areas are neat and clean.

ESSENTIAL DUTIES AND RESPONSIBIITIES : Core duties and responsibilities include the following : Greet all golfers and guests with superior customer service and courtesy, both in-person and on the phone.

Accurately records requests for tee times and other reservations.Ensures the appearance of the pro shop and merchandise displays are clean, neat, and appropriately stocked.

Participates in merchandise inventory counts as needed.Accurately and efficiently completes all sales transactions.Handles cash accurately in accordance with company cash management procedures.

• Is reliable and trustworthy. Knowledge, Skills and Abilities : Customer Service - Manages difficult or emotional customer situations;
• responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance;
• meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting;

keeps emotions under control; remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Diversity - Demonstrates knowledge of Equal Employment Opportunity policy;

shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.

• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically;
• upholds organizational values. Judgment - Exhibits sound and accurate judgment. Professionalism - Reacts well under pressure;

treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

Quantity - Completes work in timely manner; works quickly. Safety and Security - Observes safety and security procedures;

determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation;
• able to deal with frequent change, delays, or unexpected events. Attendance / Punctuality - Consistently at work and on time;

ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry. Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations. Driver's License - Must have a valid, unexpired, driver's license.

Computer Skills - To perform this job successfully, an individual should have knowledge of : Timeclock Software; Point of Sale Software;

Tee Time Software and Tournament Set-up Software. Physical Requirements : This position will use the following equipment while fulfilling these duties.

tMotorized vehicles including but not limited to golf carts, utility carts, shuttle carts and beverage carts.

tPower washer and ball washer

tClothes washer and clothes dryer

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand for extended periods of time and talk or hear.

The employee is frequently required to use hands to finger, Additional Information : Assists with sales transactions and the cash register : Demonstrates thorough knowledge of all merchandise, promotions, and advertisements.

Performs troubleshooting of point of sale (POS) transactions.Performs opening or closing cash register procedures.

Accurately prepares deposits and management reports in accordance with company cash management procedures.

Assures that the cash drawers and change are at all times secured appropriately.

Reports any variances immediately to the Manager on duty.Assures the Pro Shop is neat and clean : Vacuums, dusts, arranges merchandise, cleans windows and doors daily.

Refills supplies including scorecards and pencils.Maintains the register area in a clean and neat manner. $12.00 - $15.00 Hourly