Manager, Product Change Management - Remote

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.

S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together.

As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow.

We are actively hiring for a Manager, Product Change Management -Remote. Join us and support CSAA IG in achieving our goals.

Your Role : As a Manager, Product Change Management you will manage the resources and activities of a team. While providing mentorship and leadership to the Personal Lines Product division.

Your work :

Provide leadership and mentorship while also being accountable for the delivery of change management to Personal Lines Product Division.

Provide mentorship and advice to external stakeholders on the discipline of change management.

Lead an organization of change practitioners, setting the overall change and communication strategy, ensuring that there is a consistent process and adherence to that process through governance across all of the organization, and providing oversight and support to projects within that organization

Partner with organizational leadership, communication, training, and business support teams to develop coordinated strategic and tactical OCM activities for target audiences that meet change objectives on time and on budget.

Act as the Change Manager of multiple, sophisticated groundbreaking change efforts coaching program & business leaders on plan alignment between technical & business work streams.

Play a leadership role in initiating and developing new change management methods and service offerings; recognized by peers as thought leader

Provide the process, structure, and governance framework required to facilitate estimation of OCM staffing and budget needs and support staffing efforts to align change, communications, and training resources to programs and projects;

assisting business leaders with annual budgeting and planning.

Leverage knowledge from surveys, observation, and other inputs to build organization-wide reports on change initiatives, including workplace culture, employee engagement, end user adoption, change impacts and change sustainability.

Required Experience, Education and Skills

Bachelor’s degree (or equivalent) plus minimum 10+ years related experience

At least 2 years of experience leading a high performance teams in matrix environment

Prosci certified

Deep knowledge of Change Management and deployment concepts, methods and application.

Strong oral / written communication skills, business acumen, and team / project management skills.

Experience leading business / Product / IT training design, development, and delivery for sophisticated product and / or IT projects and audiences of varying levels and business functions.

Experience effectively influencing and advising leaders at all levels, including executives; influencing and crafting leadership decision making, ensuring leaders are committed to goals, aligned with program plans, and mobilized to provide active and visible sponsorship.

Excellent active listening skills. Adapts communications style as needed to best suit the audience and situation. Agile, with a learning mindset.

Strong partnering and influencing skills with a demonstrated ability to think strategically and systemically and achieve results collaborating across organizational boundaries.

Demonstrated ability to operate in a fast, sophisticated, and changing environment

Ability to scope work and develop appropriate resource plan

Extensive knowledge in a broad range of functional areas related to change deployment : communications, human resources, IT project lifecycle and functions, and business process improvement

Demonstrated experience in an agile, specifically SAFe, environment

What would make us excited about you?

5+ years’ experience in a professional consulting environment

Builds a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and encouraging trust to inspire and empower team members and colleagues

Actively crafts our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)

Champions our cultural norms (e.g., willing to have cameras when it matters : interviewing candidates, building relationships with team members, etc.)

Translates our enterprise strategy and priorities for their team members to connect to the bigger picture

Demonstrates a company ownership approach, thinking beyond boundaries of their own area

Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings

Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet.

Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you

BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

COMMIT to being there for our customers and employees.

CREATE a sense of purpose that serves the greater good through innovation.

Recognition : We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!