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Dedicated Support Engineer

VirtualVocations
El Cajon, California, United States
Full-time

A company is looking for a Dedicated Support Engineer to provide technical support and troubleshooting services to clients.

Key ResponsibilitiesManage a ticket queue to deliver technical guidance and troubleshootingCollaborate with the Technical Services team to support various well-known brands and organizationsAnalyze opportunities for continuous improvement in customer outcomes using KPIs and feedbackRequired Qualifications2-5 years of experience in advertising technology, marketing services, or software technology in a customer support roleProven track record of resolving customer issues efficiently and effectivelyAbility to prioritize work with minimal oversightFamiliarity with SQL querying for executing and adjusting queriesWillingness to work standard hours with some flexibility and potential on-call coverage

8 days ago
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